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From Application Outsourcing to Infrastructure Management:: Extending the Offshore Outsourcing Service Portfolio

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  • Beulen, Erik
  • Fenema, Paul Van
  • Currie, Wendy

Abstract

Offshore Outsourcing is an increasing IS/IT strategy that relies on third party Service Providers typically located in developing, low wage countries. The scale and scope is extending from traditional application development activities to embrace infrastructure management. It poses additional risks on both Service Recipients and Providers, which need to be carefully evaluated and assessed. In this paper, we convey the results from case-based research into three firms. Firms seeking to offshore infrastructure management need to develop effective risk mitigation strategies for selecting service providers. Therefore it will become increasingly necessary for Service Providers to develop offshore outsourcing capabilities.

Suggested Citation

  • Beulen, Erik & Fenema, Paul Van & Currie, Wendy, 2005. "From Application Outsourcing to Infrastructure Management:: Extending the Offshore Outsourcing Service Portfolio," European Management Journal, Elsevier, vol. 23(2), pages 133-144, April.
    • Handle: RePEc:eee:eurman:v:23:y:2005:i:2:p:133-144
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    Citations

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    Cited by:

    1. Herz, Thomas Ph. & Hamel, Florian & Uebernickel, Falk & Brenner, Walter, 2013. "Toward a model of effective monitoring of IT application development and maintenance suppliers in multisourced environments," International Journal of Accounting Information Systems, Elsevier, vol. 14(3), pages 235-253.
    2. Michael Brandau & Heinz-Werner Ufer, 2008. "ZP-Stichwort: Offshoring," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 19(3), pages 371-374, December.
    3. Williams, Christopher & Durst, Susanne, 2019. "Exploring the transition phase in offshore outsourcing: Decision making amidst knowledge at risk," Journal of Business Research, Elsevier, vol. 103(C), pages 460-471.
    4. Markus Lilienthal, 2013. "A Decision Support Model for Cloud Bursting," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 5(2), pages 71-81, April.

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