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An interview with Karlene Roberts

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  • Bourrier, Mathilde

Abstract

In this interview, Karlene Roberts, University of California, Berkeley, discusses her research on high reliability organizations (HROs). She defines HROs as organizations that can have catastrophic outcomes but which conduct relatively error free operations over long periods of time and make consistently good decisions that result in high quality and reliability operations. She then discusses major advancements and achievements in this research as well as its limitations and challenges. She talks about surprises the research group faced, progress in terms of organizations becoming more reliable, design principles for such organizations, the necessity for HROs, potential future research efforts and difficulties and obstacles in the research program. Finally, she addresses the issue of whether every organization should be a HRO.

Suggested Citation

  • Bourrier, Mathilde, 2005. "An interview with Karlene Roberts," European Management Journal, Elsevier, vol. 23(1), pages 93-97, February.
    • Handle: RePEc:eee:eurman:v:23:y:2005:i:1:p:93-97
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    Cited by:

    1. Geoffrey Leuridan & Benoît Demil, 2022. "Exploring the dynamics of slack in extreme contexts," Post-Print hal-03931024, HAL.
    2. Stéphanie Tillement & Geoffrey Leuridan, 2022. "Contracting and Safety: Lessons from Observing an Outsourcing Process “in the Making”," Post-Print hal-03702126, HAL.
    3. Geoffrey Leuridan & Benoît Demil, 2017. "Ensuring resilience in a Critical Care Unit: a dynamic approach of slacking processes [Maintenir la fiabilité en situation extrême : une approche dynamique du slack organisationnel]," Post-Print hal-02860996, HAL.

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