IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v21y2003i1p48-61.html
   My bibliography  Save this article

Critical Competencies in Virtual Service Webs

Author

Listed:
  • Jones, Julian
  • Bowonder, B.
  • Wood, Douglas

Abstract

The paper reviews Williamson's transaction cost framework [Markets and Hierarchies (1975)] in light of new, and often location-independent influences to argue that conventional concepts including clustering, scale and scope economies and comparative advantage are becoming less clearly defined, and hence less useful in predicting industry structures in service transactions. Using a sample of service-based innovations, we describe how Williamson's account omits the key role that underwriting plays in mobilising new web-based options. The resulting 'service web model' provides a more complete account of the fragmentation of service chains arising from virtualisation and adds another dimension to discussion of comparative advantage conventionally focused primarily on goods exchanges.

Suggested Citation

  • Jones, Julian & Bowonder, B. & Wood, Douglas, 2003. "Critical Competencies in Virtual Service Webs," European Management Journal, Elsevier, vol. 21(1), pages 48-61, February.
    • Handle: RePEc:eee:eurman:v:21:y:2003:i:1:p:48-61
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0263237302001548
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:21:y:2003:i:1:p:48-61. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.