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Can Distribution Channels Explain Differences in Marketing and Sales Performance Measurement Systems?

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  • Löning, Hélène
  • Besson, Madeleine

Abstract

Since Jaworski's (1988) conceptual framework, empirical research on the factors explaining variety across marketing and sales control systems remains inconclusive. Our research aims at identifying and better understanding the environmental factors that may structure these control systems. We conducted 21 semi-inductive interviews with Sales and Marketing managers and identify four company categories with different control systems. Different marketing and sales control systems vary with different distribution contexts, more precisely with the channel power and the transactional or relational business relationship with the distributor.

Suggested Citation

  • Löning, Hélène & Besson, Madeleine, 2002. "Can Distribution Channels Explain Differences in Marketing and Sales Performance Measurement Systems?," European Management Journal, Elsevier, vol. 20(6), pages 597-609, December.
    • Handle: RePEc:eee:eurman:v:20:y:2002:i:6:p:597-609
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    Cited by:

    1. Juan Manuel Ramon-Jeronimo & Raquel Florez-Lopez & Pedro Araujo-Pinzon, 2019. "Resource-Based View and SMEs Performance Exporting through Foreign Intermediaries: The Mediating Effect of Management Controls," Sustainability, MDPI, vol. 11(12), pages 1-26, June.

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