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Measures of Marketing Success:: A Comparison Between Spain and the UK

Author

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  • Llonch, Joan
  • Eusebio, Rossano
  • Ambler, Tim

Abstract

Despite the importance of assessing business performance, there is little research on the measures used to evaluate marketing effectiveness. This paper replicates in Spain some UK research into the relative importance of categories of marketing metrics, e.g. financial and non-financial, customer and competitive. The Spanish results are compared with those from the UK. In Spain, respondents saw financial metrics as less important than their UK counterparts and they appeared to be more marketing oriented. In both countries the importance given to metrics categories were consistent with orientation. Marketing assets appear to be more regularly tracked in Spain than in the UK. In Spain performance metrics are mostly compared with the previous year whereas in the UK the marketing plan is the principal benchmark. Spanish managers are more satisfied with the metrics they use to assess marketing performance although both see considerable room for improvement.

Suggested Citation

  • Llonch, Joan & Eusebio, Rossano & Ambler, Tim, 2002. "Measures of Marketing Success:: A Comparison Between Spain and the UK," European Management Journal, Elsevier, vol. 20(4), pages 414-422, August.
    • Handle: RePEc:eee:eurman:v:20:y:2002:i:4:p:414-422
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    Cited by:

    1. Mohadese Ghayoomi Javinani & Shahab Alddin Shokri, 2014. "Role of Psychological Factors on Advertising Effectiveness," International Journal of Academic Research in Business and Social Sciences, Human Resource Management Academic Research Society, International Journal of Academic Research in Business and Social Sciences, vol. 4(10), pages 449-454, October.
    2. Adam Gaskill & Hume Winzar, 2013. "Marketing Metrics That Contribute to Marketing Accountability in the Technology Sector," SAGE Open, , vol. 3(3), pages 21582440135, September.

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