IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v19y2001i4p392-403.html
   My bibliography  Save this article

The contribution of business excellence models in restoring failed improvement initiatives

Author

Listed:
  • MacLeod, Alasdair
  • Baxter, Lynne

Abstract

This paper contrasts the generally accepted view that quality is a key factor in long-term prosperity with the failure reported by some four out of every five organisations to achieve the expected outcome from Total Quality Management (TQM) initiatives; the development and role of Quality Awards and Models in stimulating the attainment of improved quality levels world-wide is assessed. Three industrial case studies demonstrate how the discerning application of a quality model -- standard or bespoke -- can facilitate the resurrection of an initially ineffective performance improvement initiative.

Suggested Citation

  • MacLeod, Alasdair & Baxter, Lynne, 2001. "The contribution of business excellence models in restoring failed improvement initiatives," European Management Journal, Elsevier, vol. 19(4), pages 392-403, August.
    • Handle: RePEc:eee:eurman:v:19:y:2001:i:4:p:392-403
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0263237301000421
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:19:y:2001:i:4:p:392-403. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.