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Organizational diagnosis in practice: a cross-classification analysis using the DEL-technique

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  • Postma, Theo
  • Kok, Robert

Abstract

In this paper, an empirical research about organizational diagnosis in The Netherlands is presented. The main research question is whether the usage of the kind of conceptual organizational diagnosis model and computer support in diagnosing problem situations is contingent upon background characteristics of management consultants and their agencies. The DEL-technique was applied to test a number of propositions among 72 respondents of a random sample of 300 Dutch consulting agencies. The results indicate that size of an agency, educational specialization, and work experience are important characteristics with respect to their usage of conceptual organizational diagnosis models. Computer support was not found to be dependent on management consultant and agency characteristics in the specific hypothesized relationships.

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  • Postma, Theo & Kok, Robert, 1999. "Organizational diagnosis in practice: a cross-classification analysis using the DEL-technique," European Management Journal, Elsevier, vol. 17(6), pages 584-597, December.
    • Handle: RePEc:eee:eurman:v:17:y:1999:i:6:p:584-597
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    1. repec:dgr:rugsom:00b57 is not listed on IDEAS
    2. Robert Kok & Theo Postma & A. Steerneman, 2008. "Cross-Classification Analysis Using Prediction Logic Versus Theory-Testing Logic: Comments on the Use of the DEL-Technique," Quality & Quantity: International Journal of Methodology, Springer, vol. 42(4), pages 491-511, August.
    3. Larysa Turova & Tetiana Gavrilko, 2020. "Diagnostics Of Crisis Conditions Of The Aviation Enterprise," Three Seas Economic Journal, Publishing house "Baltija Publishing", vol. 1(2).
    4. Kok, Robert A.W. & Postma, Theo J.B.M. & Steerneman, A.G.M., 2001. "Cross-classification analysis in the field of management and organization : comments on the DEL-technique," Research Report 00B57, University of Groningen, Research Institute SOM (Systems, Organisations and Management).

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