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Linking IT and business strategy: The role and responsibility of senior management

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  • Dutta, Soumitra

Abstract

This article presents a comparative study of how the senior management of two banks, Banco Comercial Português (BCP) and Continental Bank have each chosen to align information technology (IT) with their businesses. While BCP manages IT in-house, Continental Bank has chosen a very different route - it became the first major bank to completely outsource all of its IT in 1992. Despite their apparently diametrically opposed approaches to managing IT, both banks face the problem of effectively linking IT to their business strategies. This paper describes the particular approach used by each bank for aligning IT with its business and draws some general conclusions from a comparative analysis of their experiences.

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  • Dutta, Soumitra, 1996. "Linking IT and business strategy: The role and responsibility of senior management," European Management Journal, Elsevier, vol. 14(3), pages 255-268, June.
    • Handle: RePEc:eee:eurman:v:14:y:1996:i:3:p:255-268
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    Cited by:

    1. Bernardo Batiz-Lazo & Douglas Wood, 2003. "Corportate strategy, centralisation and outsourcing in banking: case studies on paper payment processing," Economic History 0301005, University Library of Munich, Germany.

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