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On managing operating capacity to reduce congestion in service systems

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  • So, Kut C.
  • Tang, Christopher S.

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  • So, Kut C. & Tang, Christopher S., 1996. "On managing operating capacity to reduce congestion in service systems," European Journal of Operational Research, Elsevier, vol. 92(1), pages 83-98, July.
    • Handle: RePEc:eee:ejores:v:92:y:1996:i:1:p:83-98
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    References listed on IDEAS

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    1. Linda Green, 1984. "A Multiple Dispatch Queueing Model of Police Patrol Operations," Management Science, INFORMS, vol. 30(6), pages 653-664, June.
    2. Elliott N. Weiss & John O. McClain, 1987. "Administrative Days in Acute Care Facilities: A Queueing-Analytic Approach," Operations Research, INFORMS, vol. 35(1), pages 35-44, February.
    3. Tang, Christopher S. & Yoo, Seuck-Cheun, 1991. "System planning and configuration problems for optimal system design," European Journal of Operational Research, Elsevier, vol. 54(2), pages 163-175, September.
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    Cited by:

    1. Aguir, M. Salah & Aksin, O. Zeynep & Karaesmen, Fikri & Dallery, Yves, 2008. "On the interaction between retrials and sizing of call centers," European Journal of Operational Research, Elsevier, vol. 191(2), pages 398-408, December.
    2. Tang, Christopher S., 2010. "A review of marketing-operations interface models: From co-existence to coordination and collaboration," International Journal of Production Economics, Elsevier, vol. 125(1), pages 22-40, May.
    3. Nematollah SHIRI & Davoud MOHAMMADI & Samira SAYMOHAMMADI & Ahmad REZVANFAR, 2013. "Factors Affecting Job Satisfaction Among Personnel Of The Jihad-E-Keshavarzi Organization Of Ilam Province, Iran," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 5(2), pages 76-85, June.
    4. Inger ROOS & Martin LÖFGREN & Bo EDVARDSSON, 2013. "Customer-Support Service From A Relationship Perspective: Best Practice For Telecom," Management Research and Practice, Research Centre in Public Administration and Public Services, Bucharest, Romania, vol. 5(2), pages 5-21, June.
    5. Ki Ling Cheung & Alex X. Zhang, 1999. "The impact of inventory information distortion due to customer order cancellations," Naval Research Logistics (NRL), John Wiley & Sons, vol. 46(2), pages 213-231, March.
    6. Aktekin, Tevfik, 2014. "Call center service process analysis: Bayesian parametric and semi-parametric mixture modeling," European Journal of Operational Research, Elsevier, vol. 234(3), pages 709-719.

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