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The optimal allocation of server time slots over different classes of patients

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  • Creemers, Stefan
  • Beliën, Jeroen
  • Lambrecht, Marc

Abstract

We present a model for assigning server time slots to different classes of patients. The objective is to minimize the total expected weighted waiting time of a patient (where different patient classes may be assigned different weights). A bulk service queueing model is used to obtain the expected waiting time of a patient of a particular class, given a feasible allocation of service time slots. Using the output of the bulk service queueing models as the input of an optimization procedure, the optimal allocation scheme may be identified. For problems with a large number of patient classes and/or a large number of feasible allocation schemes, a step-wise heuristic is developed. A common example of such a system is the allocation of operating room time slots over different medical disciplines in a hospital.

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  • Creemers, Stefan & Beliën, Jeroen & Lambrecht, Marc, 2012. "The optimal allocation of server time slots over different classes of patients," European Journal of Operational Research, Elsevier, vol. 219(3), pages 508-521.
    • Handle: RePEc:eee:ejores:v:219:y:2012:i:3:p:508-521
    DOI: 10.1016/j.ejor.2011.10.045
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    1. Masoomeh Zeinalnezhad & Abdoulmohammad Gholamzadeh Chofreh & Feybi Ariani Goni & Jiří Jaromír Klemeš & Emelia Sari, 2020. "Simulation and Improvement of Patients’ Workflow in Heart Clinics during COVID-19 Pandemic Using Timed Coloured Petri Nets," IJERPH, MDPI, vol. 17(22), pages 1-18, November.
    2. Michael Samudra & Carla Van Riet & Erik Demeulemeester & Brecht Cardoen & Nancy Vansteenkiste & Frank E. Rademakers, 2016. "Scheduling operating rooms: achievements, challenges and pitfalls," Journal of Scheduling, Springer, vol. 19(5), pages 493-525, October.
    3. Chen, Ting-Yu & Chang, Chien-Hung & Rachel Lu, Jui-fen, 2013. "The extended QUALIFLEX method for multiple criteria decision analysis based on interval type-2 fuzzy sets and applications to medical decision making," European Journal of Operational Research, Elsevier, vol. 226(3), pages 615-625.
    4. Almehdawe, Eman & Jewkes, Beth & He, Qi-Ming, 2013. "A Markovian queueing model for ambulance offload delays," European Journal of Operational Research, Elsevier, vol. 226(3), pages 602-614.
    5. Vink, Wouter & Kuiper, Alex & Kemper, Benjamin & Bhulai, Sandjai, 2015. "Optimal appointment scheduling in continuous time: The lag order approximation method," European Journal of Operational Research, Elsevier, vol. 240(1), pages 213-219.
    6. Wilson, Duncan T. & Hawe, Glenn I. & Coates, Graham & Crouch, Roger S., 2013. "A multi-objective combinatorial model of casualty processing in major incident response," European Journal of Operational Research, Elsevier, vol. 230(3), pages 643-655.
    7. Shuwan Zhu & Wenjuan Fan & Shanlin Yang & Jun Pei & Panos M. Pardalos, 2019. "Operating room planning and surgical case scheduling: a review of literature," Journal of Combinatorial Optimization, Springer, vol. 37(3), pages 757-805, April.
    8. Nguyen, Thu Ba T. & Sivakumar, Appa Iyer & Graves, Stephen C., 2018. "Capacity planning with demand uncertainty for outpatient clinics," European Journal of Operational Research, Elsevier, vol. 267(1), pages 338-348.
    9. Shehadeh, Karmel S. & Cohn, Amy E.M. & Epelman, Marina A., 2019. "Analysis of models for the Stochastic Outpatient Procedure Scheduling Problem," European Journal of Operational Research, Elsevier, vol. 279(3), pages 721-731.
    10. De Vuyst, Stijn & Bruneel, Herwig & Fiems, Dieter, 2014. "Computationally efficient evaluation of appointment schedules in health care," European Journal of Operational Research, Elsevier, vol. 237(3), pages 1142-1154.
    11. Miao Bai & Bjorn Berg & Esra Sisikoglu Sir & Mustafa Y. Sir, 2023. "Partially partitioned templating strategies for outpatient specialty practices," Production and Operations Management, Production and Operations Management Society, vol. 32(1), pages 301-318, January.
    12. Deceuninck, Matthias & Fiems, Dieter & De Vuyst, Stijn, 2018. "Outpatient scheduling with unpunctual patients and no-shows," European Journal of Operational Research, Elsevier, vol. 265(1), pages 195-207.
    13. Ahmadi-Javid, Amir & Jalali, Zahra & Klassen, Kenneth J, 2017. "Outpatient appointment systems in healthcare: A review of optimization studies," European Journal of Operational Research, Elsevier, vol. 258(1), pages 3-34.
    14. H. Bruneel & W. Rogiest & J. Walraevens & S. Wittevrongel, 2015. "Analysis of a discrete-time queue with general independent arrivals, general service demands and fixed service capacity," Mathematical Methods of Operations Research, Springer;Gesellschaft für Operations Research (GOR);Nederlands Genootschap voor Besliskunde (NGB), vol. 82(3), pages 285-315, December.

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