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Queues with slow servers and impatient customers

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  • Perel, Nir
  • Yechiali, Uri

Abstract

We study M/M/c queues (c=1, 1

Suggested Citation

  • Perel, Nir & Yechiali, Uri, 2010. "Queues with slow servers and impatient customers," European Journal of Operational Research, Elsevier, vol. 201(1), pages 247-258, February.
    • Handle: RePEc:eee:ejores:v:201:y:2010:i:1:p:247-258
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    References listed on IDEAS

    as
    1. Noah Gans & Ger Koole & Avishai Mandelbaum, 2003. "Telephone Call Centers: Tutorial, Review, and Research Prospects," Manufacturing & Service Operations Management, INFORMS, vol. 5(2), pages 79-141, September.
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    Cited by:

    1. Veena Goswami & Gopinath Panda, 2024. "Analysis of Renewal Batch Arrival Queues with Multiple Vacations and Geometric Abandonment," Methodology and Computing in Applied Probability, Springer, vol. 26(2), pages 1-27, June.
    2. R. Sudhesh & A. Azhagappan, 2018. "RETRACTED ARTICLE: Transient analysis of an M/M/1 queue with variant impatient behavior and working vacations," OPSEARCH, Springer;Operational Research Society of India, vol. 55(3), pages 787-806, November.
    3. Hoseinpour, Pooya & Ahmadi-Javid, Amir, 2016. "A profit-maximization location-capacity model for designing a service system with risk of service interruptions," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 96(C), pages 113-134.
    4. M. I. G. Suranga Sampath & K. Kalidass & Jicheng Liu, 2020. "Transient Analysis of an M/M/1 Queueing System Subjected to Multiple Differentiated Vacations, Impatient Customers and a Waiting Server with Application to IEEE 802.16E Power Saving Mechanism," Indian Journal of Pure and Applied Mathematics, Springer, vol. 51(1), pages 297-320, March.
    5. Liu, Jian & Chen, Jian & Bo, Rui & Meng, Fanlin & Xu, Yong & Li, Peng, 2023. "Increases or discounts: Price strategies based on customers’ patience times," European Journal of Operational Research, Elsevier, vol. 305(2), pages 722-737.

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