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Automated switching services

Author

Listed:
  • Garrod, Luke
  • Li, Ruochen
  • Wilson, Chris M.

Abstract

Automated switching services have recently emerged as online intermediaries that use algorithms to facilitate consumer switching. Unlike price comparison websites, these services (i) act on behalf of consumers by actively switching them to the cheapest deals, (ii) typically charge consumers directly, rather than charging suppliers commission, and (iii) tend to consider every supplier’s price. We offer the first theoretical analysis of such services. In an oligopoly model with imperfect price information, we characterize an equilibrium with an automated switching service, and analyze its impact on market outcomes and welfare. Among other results, we show how the service’s existence benefits all consumers, despite it only serving some consumers and charging them a fee.

Suggested Citation

  • Garrod, Luke & Li, Ruochen & Wilson, Chris M., 2023. "Automated switching services," Economics Letters, Elsevier, vol. 232(C).
    • Handle: RePEc:eee:ecolet:v:232:y:2023:i:c:s0165176523003762
    DOI: 10.1016/j.econlet.2023.111351
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    References listed on IDEAS

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    Cited by:

    1. Anatolii Petrenko & Oleh Boloban, 2023. "Generalized information with examples on the possibility of using a service-oriented approach and artificial intelligence technologies in the industry of e-Health," Technology audit and production reserves, PC TECHNOLOGY CENTER, vol. 4(2(72)), pages 10-17, August.

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    More about this item

    Keywords

    Consumer switching; Consumer search; Price information; Intermediary; Automated; Competition;
    All these keywords.

    JEL classification:

    • D43 - Microeconomics - - Market Structure, Pricing, and Design - - - Oligopoly and Other Forms of Market Imperfection
    • L13 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Oligopoly and Other Imperfect Markets
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness

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