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When the uncountable counts: An alternative to monitoring employee performance

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  • Platts, K.W.
  • Sobótka, M.

Abstract

This article presents an alternative viewpoint to the accepted wisdom that detailed performance measurement of individual employees is necessary to achieve superior performance. As we reveal, managers of a market-leading German energy distribution company do not utilize performance measures to manage the performance of their employees; rather, operational excellence is achieved through mechanisms ultimately based on trust and responsibility. Building on observations at this firm, we put forward a set of proposed characteristics of companies that may not require formalised individual performance measurement systems in order to achieve high performance standards.

Suggested Citation

  • Platts, K.W. & Sobótka, M., 2010. "When the uncountable counts: An alternative to monitoring employee performance," Business Horizons, Elsevier, vol. 53(4), pages 349-357, July.
    • Handle: RePEc:eee:bushor:v:53:y::i:4:p:349-357
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    References listed on IDEAS

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    1. Schmitz, J. & Platts, K. W., 2004. "Supplier logistics performance measurement: Indications from a study in the automotive industry," International Journal of Production Economics, Elsevier, vol. 89(2), pages 231-243, May.
    2. Armstrong, Peter, 1991. "Contradiction and social dynamics in the capitalist agency relationship," Accounting, Organizations and Society, Elsevier, vol. 16(1), pages 1-25.
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    Cited by:

    1. Mohammad Taghi Amini & Elham Keshavarz & Arezu Keshavarz & Seyed Mohammad Bagheri, 2016. "Prioritisation and performance evaluation of employees at strategic human resource management process using fuzzy AHP and fuzzy TOPSIS methods," International Journal of Productivity and Quality Management, Inderscience Enterprises Ltd, vol. 17(1), pages 61-81.
    2. Oana Matilda SABIE & Catalin PÎRVU & ?tefan Gabriel BURCEA & Roxana Maria BRI?CARIU & Simona Alexandra APOSTOL (VOICU), 2020. "The Influence Of Emotional Intelligence On Employee’S Performance: A Case From Romania’S Public Sector," REVISTA ADMINISTRATIE SI MANAGEMENT PUBLIC, Faculty of Administration and Public Management, Academy of Economic Studies, Bucharest, Romania, vol. 2020(35), pages 40-57, December.
    3. Kennedy, Frances A. & Widener, Sally K., 2019. "Socialization mechanisms and goal congruence," Accounting, Organizations and Society, Elsevier, vol. 76(C), pages 32-49.

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