IDEAS home Printed from https://ideas.repec.org/a/eee/bushor/v29y1986i6p43-47.html
   My bibliography  Save this article

Relationship retailing: transforming customers into clients

Author

Listed:
  • Berry, Leonard L.
  • Gresham, Larry G.

Abstract

No abstract is available for this item.

Suggested Citation

  • Berry, Leonard L. & Gresham, Larry G., 1986. "Relationship retailing: transforming customers into clients," Business Horizons, Elsevier, vol. 29(6), pages 43-47.
    • Handle: RePEc:eee:bushor:v:29:y:1986:i:6:p:43-47
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/0007-6813(86)90036-4
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Kadic-Maglajlic, Selma & Micevski, Milena & Arslanagic-Kalajdzic, Maja & Lee, Nick, 2017. "Customer and selling orientations of retail salespeople and the sales manager's ability-to-perceive-emotions: A multi-level approach," Journal of Business Research, Elsevier, vol. 80(C), pages 53-62.
    2. Yinglu Sun & Wei Xue & Subir Bandyopadhyay & Dong Cheng, 2022. "WeChat mobile-payment-based smart retail customer experience: an integrated framework," Information Technology and Management, Springer, vol. 23(2), pages 77-94, June.
    3. Paswan, Audhesh & Pineda, María de los Dolores Santarriaga & Ramirez, Francisco Carlos Soto, 2010. "Small versus large retail stores in an emerging market--Mexico," Journal of Business Research, Elsevier, vol. 63(7), pages 667-672, July.
    4. van Bruggen, G.H. & Kacker, M. & Nieuwlaat, C., 2001. "The Impact of Channel Function Performance on Buyer-Seller Relationships in Marketing Channels," ERIM Report Series Research in Management ERS-2001-44-MKT, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam.
    5. Wang, Stephen W., 2014. "The moderating effects of involvement with respect to customer relationship management of the airline sector," Journal of Air Transport Management, Elsevier, vol. 35(C), pages 57-63.
    6. Madiha Bendjaballah, 2021. "Les nouvelles formes de communication client connecté/vendeur connecté : Exploration des effets sur les dimensions de l’experience client," Post-Print hal-03398824, HAL.
    7. Noor Sembiring, 2018. "Determinant of Sharing Value and Value Creation and Implications on Sale and Profits," International Journal of Economics and Financial Issues, Econjournals, vol. 8(3), pages 160-167.
    8. Hendri Hendri & Yuliantoro Yuliantoro & Maksimilianus Kolot Ama, 2020. "Determinats of Fraud Prevention and Financial Performance as an Intervening Variable," International Journal of Economics and Financial Issues, Econjournals, vol. 10(1), pages 19-26.
    9. Khalid Jamil & Muhammad Asghar Ali & Ahsan Zubair, 2017. "How to Generate Store Loyalty? Exploring the Role of Preferential Treatment and Salesperson Trust: Mediating role of Commitment to Salesperson," Information Management and Business Review, AMH International, vol. 9(5), pages 17-23.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:bushor:v:29:y:1986:i:6:p:43-47. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/locate/bushor .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.