IDEAS home Printed from https://ideas.repec.org/a/eee/aumajo/v28y2020i1p47-56.html
   My bibliography  Save this article

Value creation in art galleries: A service logic analysis

Author

Listed:
  • Williams, Martin
  • Biggemann, Sergio
  • Tóth, Zsófia

Abstract

This study addresses how non-profit organisations like art galleries participate in co-creating value to visitors (customers), providers, and other stakeholders, and how these processes can be conceptualised within a service logic framework. We evaluate how an art gallery touring exhibition in regional Australia contributed to customer value, drawing on data collected in 2014–2016 from publications and websites, and interviews with staff of art galleries and arts organisations.

Suggested Citation

  • Williams, Martin & Biggemann, Sergio & Tóth, Zsófia, 2020. "Value creation in art galleries: A service logic analysis," Australasian marketing journal, Elsevier, vol. 28(1), pages 47-56.
    • Handle: RePEc:eee:aumajo:v:28:y:2020:i:1:p:47-56
    DOI: 10.1016/j.ausmj.2019.08.002
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S1441358219300692
    Download Restriction: Full text for ScienceDirect subscribers only
    File URL: https://libkey.io/10.1016/j.ausmj.2019.08.002?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Adrian Payne & Pennie Frow & Andreas Eggert, 2017. "The customer value proposition: evolution, development, and application in marketing," Journal of the Academy of Marketing Science, Springer, vol. 45(4), pages 467-489, July.
    2. Wayne S. DeSarbo & Kamel Jedidi & Indrajit Sinha, 2001. "Customer value analysis in a heterogeneous market," Strategic Management Journal, Wiley Blackwell, vol. 22(9), pages 845-857, September.
    3. Rémi Mencarelli & Séverine Marteaux & Mathilde Pulh, 2010. "Museums, consumers, and on‐site experiences," Post-Print hal-01347116, HAL.
    4. Voima, Päivi & Heinonen, kristina & Strandvik, Tore, 2010. "Exploring Customer Value Formation: A Customer Dominant Logic Perspective," Working Papers 552, Hanken School of Economics.
    5. Halinen, Aino & Tornroos, Jan-Ake, 2005. "Using case methods in the study of contemporary business networks," Journal of Business Research, Elsevier, vol. 58(9), pages 1285-1297, September.
    6. Dubois, Anna & Gadde, Lars-Erik, 2002. "Systematic combining: an abductive approach to case research," Journal of Business Research, Elsevier, vol. 55(7), pages 553-560, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Suomi, Kati & Luonila, Mervi & Tähtinen, Jaana, 2020. "Ironic festival brand co-creation," Journal of Business Research, Elsevier, vol. 106(C), pages 211-220.
    2. Frans Prenkert, 2012. "Business Network Simulation: Combining Research Cases and Agent-Based Models in a Robust Methodology," International Journal of Business Administration, International Journal of Business Administration, Sciedu Press, vol. 3(6), pages 82-92, November.
    3. Hilde Nykamp, 2020. "Policy Mix for a Transition to Sustainability: Green Buildings in Norway," Sustainability, MDPI, vol. 12(2), pages 1-17, January.
    4. Olsen, Per Ingvar & Prenkert, Frans & Hoholm, Thomas & Harrison, Debbie, 2014. "The dynamics of networked power in a concentrated business network," Journal of Business Research, Elsevier, vol. 67(12), pages 2579-2589.
    5. Burström, Thommie & Parida, Vinit & Lahti, Tom & Wincent, Joakim, 2021. "AI-enabled business-model innovation and transformation in industrial ecosystems: A framework, model and outline for further research," Journal of Business Research, Elsevier, vol. 127(C), pages 85-95.
    6. Selena Aureli & Andrea Cardoni & Mara Del Baldo & Rosa Lombardi, 2018. "The Balanced Scorecard Logic in The Management Control and Reporting of Small Business Company Networks: A Case Study," Journal of Accounting and Management Information Systems, Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies, vol. 17(2), pages 191-215, June.
    7. Drummond, Conor & McGrath, Helen & O'Toole, Thomas, 2023. "Beyond the platform: Social media as a multi-faceted resource in value creation for entrepreneurial firms in a collaborative network," Journal of Business Research, Elsevier, vol. 158(C).
    8. Sufyan, Muhammad & Degbey, William Y. & Glavee-Geo, Richard & Zoogah, Baniyelme D., 2023. "Transnational digital entrepreneurship and enterprise effectiveness: A micro-foundational perspective," Journal of Business Research, Elsevier, vol. 160(C).
    9. Hadjielias, Elias & Christofi, Michael & Vrontis, Demetris & Khan, Huda, 2022. "Social impact through family firms’ interorganizational relationships within a community and a cooperative: An embedded view of stewardship," Journal of Business Research, Elsevier, vol. 139(C), pages 584-601.
    10. Chou, Hsin-Hui & Zolkiewski, Judy, 2012. "Managing resource interaction as a means to cope with technological change," Journal of Business Research, Elsevier, vol. 65(2), pages 188-195.
    11. Poulis, Konstantinos & Poulis, Efthimios & Plakoyiannaki, Emmanuella, 2013. "The role of context in case study selection: An international business perspective," International Business Review, Elsevier, vol. 22(1), pages 304-314.
    12. Butler, Bella & Soontiens, Werner, 2015. "Offshoring of higher education services in strategic nets: A dynamic capabilities perspective," Journal of World Business, Elsevier, vol. 50(3), pages 477-490.
    13. Silvestri, Raffaele & Bocconcelli, Roberta & Carloni, Elisa & Pagano, Alessandro, 2022. "Interorganizational R&D projects in clustering contexts: A resource interaction perspective," Journal of Business Research, Elsevier, vol. 148(C), pages 343-355.
    14. Mele, Cristina & Russo Spena, Tiziana & Kaartemo, Valtteri & Marzullo, Maria Luisa, 2021. "Smart nudging: How cognitive technologies enable choice architectures for value co-creation," Journal of Business Research, Elsevier, vol. 129(C), pages 949-960.
    15. Kowalkowski, Christian & Kindström, Daniel & Alejandro, Thomas Brashear & Brege, Staffan & Biggemann, Sergio, 2012. "Service infusion as agile incrementalism in action," Journal of Business Research, Elsevier, vol. 65(6), pages 765-772.
    16. Andrea Runfola & Simone Guercini & Gianluca Gregori & Andrea Perna, 2013. "Discontinuity in interaction. findings from two cases in the Italian context," MERCATI & COMPETITIVIT?, FrancoAngeli Editore, vol. 2013(1), pages 53-72.
    17. Serena Galvani & Elisa Carloni & Roberta Bocconcelli & Alessandro Pagano, 2022. "From After-Sales to Advanced Services: A Network Analysis on the Impacts of Digital Servitization Evolution," Sustainability, MDPI, vol. 14(14), pages 1-19, July.
    18. Derwik, Pernilla & Hellström, Daniel & Karlsson, Stefan, 2016. "Manager competences in logistics and supply chain practice," Journal of Business Research, Elsevier, vol. 69(11), pages 4820-4825.
    19. Dubois, Anna & Gadde, Lars-Erik, 2014. "“Systematic combining”—A decade later," Journal of Business Research, Elsevier, vol. 67(6), pages 1277-1284.
    20. Jääskeläinen, Atte & Yanatma, Servet & Ritala, Paavo, 2021. "How does an incumbent news media organization become a platform? Employing intra-firm synergies to launch the platform business model in a news agency," LSE Research Online Documents on Economics 112560, London School of Economics and Political Science, LSE Library.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:aumajo:v:28:y:2020:i:1:p:47-56. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: https://www.journals.elsevier.com/australasian-marketing-journal/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.