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Dark patterns used by online travel agency websites

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  • Kim, Woo Gon
  • Pillai, Souji Gopalakrishna
  • Haldorai, Kavitha
  • Ahmad, Wasim

Abstract

•OTA websites used dark patterns to persuade travelers.•We identified various dark patterns and cognitive biases.•We describe linkages between dark patterns and cognitive biases.

Suggested Citation

  • Kim, Woo Gon & Pillai, Souji Gopalakrishna & Haldorai, Kavitha & Ahmad, Wasim, 2021. "Dark patterns used by online travel agency websites," Annals of Tourism Research, Elsevier, vol. 88(C).
    • Handle: RePEc:eee:anture:v:88:y:2021:i:c:s0160738320301997
    DOI: 10.1016/j.annals.2020.103055
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    References listed on IDEAS

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    1. n/a, 2016. "Book Reviews," The Energy Journal, International Association for Energy Economics, vol. 0(Number 4).
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    Cited by:

    1. Liu, Yixue & Zhang, Rouran & Yao, Yanbo, 2021. "How tourist power in social media affects tourism market regulation after unethical incidents: Evidence from China," Annals of Tourism Research, Elsevier, vol. 91(C).
    2. Merkert, Rico & Hakim, Md Mahbubul, 2022. "Travel agency transaction costs in airline value chains – A risk in distribution channels in South Asia?," Annals of Tourism Research, Elsevier, vol. 95(C).

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