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Tourism and gratitude: Valuing acts of kindness

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  • Filep, Sebastian
  • Macnaughton, Julian
  • Glover, Troy

Abstract

Explorations of kindness and gratitude, a felt sense of thankfulness, are missing from tourism studies. Such explorations shed light on psychological value of relationships and social capital. We adopted a positive psychology theoretical lens to explore acts of kindness from strangers towards tourists and to understand how these acts are valued. To meet that aim, we conducted a study with twenty Canadian tourists. Through thematic analysis of semi structured, in-depth interviews, we identified these themes: trust in the other person; a sense of risk or adventurousness; novelty or authenticity of the experience; and eudaimonic growth, that is, receiving kindness from strangers indicated well-being beyond experiencing pleasures. Costs and benefits to benefactors were identified. We developed a model that explains how acts of kindness are personally valued by tourists.

Suggested Citation

  • Filep, Sebastian & Macnaughton, Julian & Glover, Troy, 2017. "Tourism and gratitude: Valuing acts of kindness," Annals of Tourism Research, Elsevier, vol. 66(C), pages 26-36.
    • Handle: RePEc:eee:anture:v:66:y:2017:i:c:p:26-36
    DOI: 10.1016/j.annals.2017.05.015
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    References listed on IDEAS

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    1. Glover, Troy D. & Filep, Sebastian, 2015. "On kindness of strangers in tourism," Annals of Tourism Research, Elsevier, vol. 50(C), pages 159-162.
    2. Tom Schuller, 2007. "Reflections on the use of social capital," Review of Social Economy, Taylor & Francis Journals, vol. 65(1), pages 11-28.
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    Cited by:

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    2. Vada, Sera & Prentice, Catherine & Hsiao, Aaron, 2019. "The role of positive psychology in tourists’ behavioural intentions," Journal of Retailing and Consumer Services, Elsevier, vol. 51(C), pages 293-303.
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