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The Kano model in tourism research: A critical note

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  • Mikulić, Josip
  • Prebežac, Darko

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  • Mikulić, Josip & Prebežac, Darko, 2016. "The Kano model in tourism research: A critical note," Annals of Tourism Research, Elsevier, vol. 61(C), pages 25-27.
    • Handle: RePEc:eee:anture:v:61:y:2016:i:c:p:25-27
    DOI: 10.1016/j.annals.2016.07.014
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    References listed on IDEAS

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    1. Lai, Ivan Ka Wai & Hitchcock, Michael, 2016. "A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis," Tourism Management, Elsevier, vol. 55(C), pages 139-159.
    2. Chen, Li-Fei, 2014. "A novel framework for customer-driven service strategies: A case study of a restaurant chain," Tourism Management, Elsevier, vol. 41(C), pages 119-128.
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