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The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia

Author

Listed:
  • Abdulrahman Ahmad Al Ghamdi

    (Ministry of Health Saudi Arabia and School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,)

  • Fadzli Shah Bin Abd. Aziz

    (School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,)

  • Rushami Zien Yusoff

    (School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia,)

  • Munauwar Bin Mustafa

    (School of Business Management, College of Business, University Utara Malaysia, 06010 UUM, Kedah, Malaysia.)

Abstract

This current study investigated the relationship between employees’ commitment and total quality management (TQM) in the public healthcare sector of Saudi Arabia. Furthermore moderating effect of knowledge management (KM) on the relationship between employees’ commitment and TQM has been examined. The core of the paper showed the effectiveness of public health sectors employee’s commitment to improve the TQM. Quantitative methodology for data analyses were employed to test the hypothesized model. A total of 259 questionnaires were distributed among the respondents, out of which 165 questionnaires were returned and only 154 were found useful in sense of completeness and usefulness for further analysis. The results of the analyses confirmed that there is significant direct effect of employees’ commitment to improve the TQM and KM moderates the relationship between employees’ commitment and TQM

Suggested Citation

  • Abdulrahman Ahmad Al Ghamdi & Fadzli Shah Bin Abd. Aziz & Rushami Zien Yusoff & Munauwar Bin Mustafa, 2016. "The Moderating Role of Knowledge Management on the Relationship between Employees’ Commitment and Total Quality Management: A Study on the Public Healthcare Sector in Saudi Arabia," International Review of Management and Marketing, Econjournals, vol. 6(4), pages 790-797.
    • Handle: RePEc:eco:journ3:2016-04-19
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    Citations

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    Cited by:

    1. Akram Hasan Aljaffan, 2017. "A Review of the Tripartite Model Linking Associations between TQM, Organizational Learning, and Performance," International Business Research, Canadian Center of Science and Education, vol. 10(8), pages 11-30, August.
    2. Shahida Mariam & Farooq Ahmad & Muhammad Nawaz Qaisar, 2019. "Managerial Coaching Induces Psychological Engagement of Employees: Moderating Effect of Knowledge Management," Global Economics Review, Humanity Only, vol. 4(1), pages 60-73, March.

    More about this item

    Keywords

    Total Quality Management; Employees’ Commitment; Knowledge Management; Partial Least Squares; Public Healthcare;
    All these keywords.

    JEL classification:

    • M1 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation

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