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Assessment of State Services Quality and Availability in the Socio-cultural Sphere

Author

Listed:
  • Irina V. Terentyeva

    (Kazan, Volga Region, Federal University, Kazan, Russia,)

  • Mikhail P. Starodubtsev

    (Saint Petersburg Military Institute of Internal Troops of the Ministry of Internal Affairs of the Russian Federation, Saint Petersburg, Russia)

  • Andrey I. Timonin

    (Kostroma State University Named after N. A. Nekrasov, Kostroma, Russia)

  • Natalya B. Pugacheva

    (Kazan State University of Architecture and Engineering, Kazan, Russia)

  • Nadezhda N. Zykova

    (Volga State University of Technology, Yoshkar-Ola, Russia)

  • Alexander N. Lunev

    (Kazan National Research Technical University Named after A. N. Tupolev - KAI, Kazan, Russia)

  • Sergey G. Ezhov

    (Ural Federal University Named after the First President of Russia B. N. Yeltsin, Yekaterinburg, Russia)

  • Lyudmila D. Starikova

    (Russian State Vocational Pedagogical University, Yekaterinburg, Russia)

Abstract

The relevance of the presented research is caused by distribution of independent tools to assess public administration of the socio-cultural sphere by public nongovernmental organizations and scientific institutes. The objective of the paper is to develop a technique to assess quality and availability of state services in the socio-cultural sphere as components of public administration. An institutional approach has become a leading one; it allows to consider state services quality and availability assessment in the socio-cultural sphere as a complex indicator of the content quality of a resulting effect and quality of services obtained; it is also connected with the comfort of service rendering and their availability for consumers. The elaborated technique of state services quality and availability assessment in the socio-cultural sphere includes the following criteria: The level of state services quality; the level of state services availability; the level of trust that consumers have in service providers. The technique is directed to identify effective measures to provide consumers with available and high-quality state services in the socio-cultural sphere rendered by state bodies and their departments according to the results of a calendar year.

Suggested Citation

  • Irina V. Terentyeva & Mikhail P. Starodubtsev & Andrey I. Timonin & Natalya B. Pugacheva & Nadezhda N. Zykova & Alexander N. Lunev & Sergey G. Ezhov & Lyudmila D. Starikova, 2016. "Assessment of State Services Quality and Availability in the Socio-cultural Sphere," International Review of Management and Marketing, Econjournals, vol. 6(1), pages 122-127.
    • Handle: RePEc:eco:journ3:2016-01-18
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    References listed on IDEAS

    as
    1. Azamudin Badri-Harun & Mohamed Radzi Zainol & Amzairi Amar & Zullina Hussain Shaari, 2016. "Emotional Intelligence as Mediator between Leadership Styles and Leadership Effectiveness: A Theoretical Framework," International Review of Management and Marketing, Econjournals, vol. 6(1), pages 116-121.
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    More about this item

    Keywords

    Evaluation of Public Administration; Trust of Consumers in Service Providers; Level of State Services Quality; Level of State Services Availability; Socio-cultural Sphere;
    All these keywords.

    JEL classification:

    • P35 - Political Economy and Comparative Economic Systems - - Socialist Institutions and Their Transitions - - - Public Finance
    • Z13 - Other Special Topics - - Cultural Economics - - - Economic Sociology; Economic Anthropology; Language; Social and Economic Stratification
    • Z18 - Other Special Topics - - Cultural Economics - - - Public Policy

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