IDEAS home Printed from https://ideas.repec.org/a/ebl/ecbull/eb-14-00741.html
   My bibliography  Save this article

Explaining differences in recommendation rates: the case of South Cyprus hotels

Author

Listed:
  • Evgeny A. Antipov

    (National Research University Higher School of Economics)

  • Elena B. Pokryshevskaya

    (National Research University Higher School of Economics)

Abstract

In this study we demonstrate how publicly available data can be used to work out the indirect importance of various hotel attributes for their visitors. We apply Shapley value decomposition of the recommendation rate to compute the percentage contributions of various attributes to the overall loyalty, which helps us explain why some of Cyprus hotels have higher satisfaction ratings than the others. It appeared that satisfaction with gastronomy is the key driver of the overall satisfaction with Cyprus hotels. We conduct importance-performance analysis for one of the hotels to demonstrate a strategic management application of our empirical analysis. Directions for other potential studies using user-generated content are proposed.

Suggested Citation

  • Evgeny A. Antipov & Elena B. Pokryshevskaya, 2014. "Explaining differences in recommendation rates: the case of South Cyprus hotels," Economics Bulletin, AccessEcon, vol. 34(4), pages 2368-2376.
    • Handle: RePEc:ebl:ecbull:eb-14-00741
    as

    Download full text from publisher

    File URL: http://www.accessecon.com/Pubs/EB/2014/Volume34/EB-14-V34-I4-P216.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Ching-Fu Chen & R. Rothschild, 2010. "An Application of Hedonic Pricing Analysis to the Case of Hotel Rooms in Taipei," Tourism Economics, , vol. 16(3), pages 685-694, September.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Chiang-Ming Chen & Hsien-Hung Chiu, 2014. "Research Note: Market Disequilibrium Effect on Hotel Prices," Tourism Economics, , vol. 20(4), pages 901-909, August.
    2. Ante Mandić & Elza Jurun, 2018. "The Determinants of Small and Family Owned Hotel Room Rates," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 11(2), pages 17-22, September.
    3. Aldric Vives & Liudmila Ostrovskaya, 2024. "Exploring the impact of hotel attributes and services on price and revenue: A hedonic pricing model approach with a focus on internal and external segmentation and repeat customers," Tourism Economics, , vol. 30(4), pages 813-843, June.
    4. Kim, Jinwon & Jang, Seongsoo & Kang, Sanghoon & Kim, SeungHyun (James), 2020. "Why are hotel room prices different? Exploring spatially varying relationships between room price and hotel attributes," Journal of Business Research, Elsevier, vol. 107(C), pages 118-129.
    5. Sauveur Giannoni, 2012. "On the Economic Rationality of Fluctuations in Tourist Frequentation at Nature-Based Destinations: The Case of Corsican Seaside Hotels," Tourism Economics, , vol. 18(3), pages 495-503, June.
    6. Hussain Tahir & Mahfuzur Rahman & Md. Abdul Kaium Masud & Mohammed Mizanur Rahman, 2023. "Unveiling the Link between Corporate Board Attributes, Board Behavior, and Financial Leverage: Insights from Malaysia," JRFM, MDPI, vol. 16(4), pages 1-12, April.
    7. Larissa M. Batrancea & Mehmet Ali Balcı & Ömer Akgüller & Lucian Gaban, 2022. "What Drives Economic Growth across European Countries? A Multimodal Approach," Mathematics, MDPI, vol. 10(19), pages 1-20, October.
    8. Fernández Ferrero, María del Mar & Teruel Gutiérrez, Ricardo & Maté Sánchez-Val, Mariluz, 2022. "El impacto del deterioro medioambiental del Mar Menor en los precios de Airbnb [The environmental degradation impact in Mar Menor]," Revista de Métodos Cuantitativos para la Economía y la Empresa = Journal of Quantitative Methods for Economics and Business Administration, Universidad Pablo de Olavide, Department of Quantitative Methods for Economics and Business Administration, vol. 34(1), pages 446-465, December.
    9. Chotia, Varun & Cheng, Yue & Agarwal, Reeti & Vishnoi, Sushant Kumar, 2024. "AI-enabled Green Business Strategy: Path to carbon neutrality via environmental performance and green process innovation," Technological Forecasting and Social Change, Elsevier, vol. 202(C).
    10. Augusto Voltes-Dorta & Federico Inchausti-Sintes, 2021. "The spatial and quality dimensions of Airbnb markets," Tourism Economics, , vol. 27(4), pages 688-702, June.
    11. Hakim Hammadou & Lévi Loïc & Jean Jacques Nowak & Sylvain Petit, 2018. "The prices of public goods and public bads for hotel rooms in Nord-Pas de Calais, France," Working Papers hal-01831534, HAL.
    12. Insu Hong & Changsok Yoo, 2020. "Analyzing Spatial Variance of Airbnb Pricing Determinants Using Multiscale GWR Approach," Sustainability, MDPI, vol. 12(11), pages 1-18, June.
    13. Prageeth Roshan Weerathunga & Chen Xiaofang & Manoj Samarathunga, 2019. "Firm-specific and Contextual Determinants of Sri Lankan Corporate Hotel Performance," International Journal of Economics and Financial Issues, Econjournals, vol. 9(3), pages 213-224.
    14. Zhihua Zhang & Rachel J. C. Chen & Lee D. Han & Lu Yang, 2017. "Key Factors Affecting the Price of Airbnb Listings: A Geographically Weighted Approach," Sustainability, MDPI, vol. 9(9), pages 1-13, September.
    15. Stefania Veltri & Francesco De Luca & Ho‐Tan‐Phat Phan, 2020. "Do investors value companies' mandatory nonfinancial risk disclosure? An empirical analysis of the Italian context after the EU Directive," Business Strategy and the Environment, Wiley Blackwell, vol. 29(6), pages 2226-2237, September.
    16. Loïc Lévi & Jean Jacques Nowak & Sylvain Petit & Hakim Hammadou, 2022. "Industrial legacy and hotel pricing: An application of spatial hedonic pricing analysis in Nord-Pas-de-Calais, France," Tourism Economics, , vol. 28(4), pages 870-898, June.
    17. Pin-Ju Juan & Shin-Yi Lin, 2013. "Selecting Resort Locations," Tourism Economics, , vol. 19(6), pages 1249-1272, December.
    18. Yifei Jiang & Honglei Zhang & Xianting Cao & Ge Wei & Yang Yang, 2023. "How to better incorporate geographic variation in Airbnb price modeling?," Tourism Economics, , vol. 29(5), pages 1181-1203, August.
    19. Luigino Baldassin & Massimo Gallo & Elena Mattevi, 2017. "Tourism in European cities," Tourism Economics, , vol. 23(1), pages 3-28, February.
    20. Beatriz Benítez-Aurioles, 2018. "The role of distance in the peer-to-peer market for tourist accommodation," Tourism Economics, , vol. 24(3), pages 237-250, May.

    More about this item

    Keywords

    Shapley value; customer satisfaction; hotels; service attributes;
    All these keywords.

    JEL classification:

    • C7 - Mathematical and Quantitative Methods - - Game Theory and Bargaining Theory
    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ebl:ecbull:eb-14-00741. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: John P. Conley (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.