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Balanced Scorecard Applied to Museums: The Solution for Assessing Organizational Performances in this Sector

Author

Listed:
  • Cosmin ILIE

    (Dunarea de Jos University of Galati, Romania)

  • Alexandru CAPATINA

    (Dunarea de Jos University of Galati, Romania)

  • George Cristian SCHIN

    (Dunarea de Jos University of Galati, Romania)

Abstract

Defining success in museums and considering what has been listed so far, we can conclude that the results of a museum's activity are at least as diverse as its multidimensional activity, and the decision, perhaps the most difficult to make, is the choice of the results that can define the success of a museum. The purpose of this research is to evaluate the performance of a museum by applying the Balanced Scorecard (BSC) method, taking into account four perspectives: financial, educational, stakeholder satisfaction and organizational development. The results show that the museum met a large part of its performance objectives, and the BSC tool proved its usefulness as a performance measurement tool, turning after implementation into an extremely useful tool for the organization's management.

Suggested Citation

  • Cosmin ILIE & Alexandru CAPATINA & George Cristian SCHIN, 2022. "Balanced Scorecard Applied to Museums: The Solution for Assessing Organizational Performances in this Sector," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 61-67.
    • Handle: RePEc:ddj:fseeai:y:2022:i:2:p:61-67
    DOI: 10.35219/eai15840409268
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    References listed on IDEAS

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    1. repec:eme:jaar00:09675420810886114 is not listed on IDEAS
    2. Ting Ling Wei & Howard Davey & David Coy, 2008. "A disclosure index to measure the quality of annual reporting by museums in New Zealand and the UK," Journal of Applied Accounting Research, Emerald Group Publishing Limited, vol. 9(1), pages 29-51, June.
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