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An Assessment of Customer Behaviours Regarding the Romanian Postal Services

Author

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  • Cristinel CONSTANTIN

    (Transilvania University of Brasov, Romania)

Abstract

During the time the long distance communication has been one of the most important needs of the humanity. In the absence of telecommunication the postal services have been the main way of sending messages between people and other entities. Taking into account the importance of this market we assessed the nowadays coordinates of the Romanian postal market by conducting a research meant to identify the trends of postal services, the stage of competition and the customers’ behaviours regarding these services. The results show that the market is in developing process, with an increasing number of competitors but with a low number of significant competitors able to provide services on a large scale. In this context, the National Company Posta Romana remains the main market player but its positions are strongly threatened by private competitors especially on those market segments with high profitability. In order to defend its positions the national company has to put in practice proper marketing strategies focused mainly on the development of partnerships both with the senders and recipients of different postal deliveries, especially those ones with a higher attractiveness for the competitors.

Suggested Citation

  • Cristinel CONSTANTIN, 2015. "An Assessment of Customer Behaviours Regarding the Romanian Postal Services," Economics and Applied Informatics, "Dunarea de Jos" University of Galati, Faculty of Economics and Business Administration, issue 2, pages 70-76.
    • Handle: RePEc:ddj:fseeai:y:2015:i:2:p:70-76
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    References listed on IDEAS

    as
    1. Calzada, Joan, 2009. "Universal service obligations in the postal sector: The relationship between quality and coverage," Information Economics and Policy, Elsevier, vol. 21(1), pages 10-20, February.
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