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Dissatisfied employees, diminished helping: Using psychological capital to buffer the damaging effects of job dissatisfaction on helping behaviours

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  • De Clercq, Dirk
  • Haq, Inam Ul
  • Azeem, Muhammad Umer

Abstract

Drawing from conservation of resources theory, this study considers how employees' job dissatisfaction might reduce their engagement in helping behaviour, whereas their psychological capital might enhance this behaviour. The negative relationship between job dissatisfaction and helping behaviour in turn might be buffered by psychological capital. Data from Pakistani organizations provide empirical support for these theoretical predictions. The findings indicate that organizations with employees who feel unhappy about their job situation can still enjoy productive helping behaviours, to the extent they develop adequate personal resources within their ranks.

Suggested Citation

  • De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer, 2023. "Dissatisfied employees, diminished helping: Using psychological capital to buffer the damaging effects of job dissatisfaction on helping behaviours," Journal of Management & Organization, Cambridge University Press, vol. 29(5), pages 968-982, September.
    • Handle: RePEc:cup:jomorg:v:29:y:2023:i:5:p:968-982_10
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