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The relationship between workplace incivility and depersonalization towards co-workers: Roles of job-related anxiety, gender, and education

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  • De Clercq, Dirk
  • Haq, Inam Ul
  • Azeem, Muhammad Umer

Abstract

This study contributes to management scholarship by unpacking the relationship between employees' exposure to workplace incivility and their exhibition of depersonalization towards co-workers, according to the mediating effect of job-related anxiety and the moderating effects of gender and education. Time-lagged data from employees in Pakistani organizations show that an important reason workplace incivility enhances depersonalization towards co-workers is that employees feel anxious about their jobs. This mediating role of job-related anxiety is particularly salient among male and higher-educated employees, possibly because they suffer from resource losses in the form of dignity threats when they are treated with disrespect. For organizations, this study accordingly pinpoints a key mechanism by which disrespectful workplace treatment can escalate into depersonalization towards co-workers (enhanced job-related feelings of anxiety), as well as how the strength of this mechanism might depend on individual factors.

Suggested Citation

  • De Clercq, Dirk & Haq, Inam Ul & Azeem, Muhammad Umer, 2020. "The relationship between workplace incivility and depersonalization towards co-workers: Roles of job-related anxiety, gender, and education," Journal of Management & Organization, Cambridge University Press, vol. 26(2), pages 219-240, March.
    • Handle: RePEc:cup:jomorg:v:26:y:2020:i:2:p:219-240_7
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    Cited by:

    1. Samma Faiz Rasool & Mansi Wang & Minze Tang & Amir Saeed & Javed Iqbal, 2021. "How Toxic Workplace Environment Effects the Employee Engagement: The Mediating Role of Organizational Support and Employee Wellbeing," IJERPH, MDPI, vol. 18(5), pages 1-17, February.
    2. Xue Tong Dong & Yang Woon Chung & Jeong Kwon Yun, 2023. "The Mediating Effects of Anxiety and Happiness and the Moderating Effect of Social Network Services for Employee Silence and Psychological Withdrawal Behavior," SAGE Open, , vol. 13(4), pages 21582440231, November.
    3. Minna Onomroba Abell, 2024. "Effect of Workplace Toxics on Employees Wellbeing in Nigeria Banking Sector," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(7), pages 368-384, July.

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