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Leadership paradigms and performance in small service firms

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  • Jing, Fenwick Feng

Abstract

The effects of employee-perceived leadership paradigms on multiple measures of firm performance collected from managers and customers in small businesses were examined. Four leadership paradigms operating in Australian retail pharmacies were assessed against six performance measures – financial outcomes, staff and customer satisfaction, productivity, retaining staff, and manager retention. Structural equation modeling, regression, and analysis of variance were employed to test the hypotheses. Predictions that firms characterized by visionary and organic/distributed leadership would outperform those using classical and transactional leadership were supported on all measures. Furthermore, the emerging organic leadership paradigm outperformed the others on every measure.

Suggested Citation

  • Jing, Fenwick Feng, 2018. "Leadership paradigms and performance in small service firms," Journal of Management & Organization, Cambridge University Press, vol. 24(3), pages 339-358, May.
    • Handle: RePEc:cup:jomorg:v:24:y:2018:i:03:p:339-358_00
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    Cited by:

    1. Carlos M. Jardon & Xavier Martinez-Cobas, 2022. "Leadership and Marketing Capabilities in Small Businesses of Subsistence Marketplaces," SAGE Open, , vol. 12(2), pages 21582440221, April.
    2. Ali Katebi & Mohammad Hossain HajiZadeh & Ali Bordbar & Amir Masoud Salehi, 2022. "The Relationship Between “Job Satisfaction” and “Job Performance”: A Meta-analysis," Global Journal of Flexible Systems Management, Springer;Global Institute of Flexible Systems Management, vol. 23(1), pages 21-42, March.
    3. Abdullah Al Mamun & Syed Ali Fazal & Wan Nurulasiah binti Wan Mustapa, 2021. "Entrepreneurial Traits, Competency, Performance, and Sustainability of Micro-Enterprises in Kelantan, Malaysia," International Journal of Asian Business and Information Management (IJABIM), IGI Global, vol. 12(3), pages 381-404, July.
    4. Carlos M. Jardon & Xavier Martínez-Cobas, 2019. "Leadership and Organizational Culture in the Sustainability of Subsistence Small Businesses: An Intellectual Capital Based View," Sustainability, MDPI, vol. 11(12), pages 1-16, June.

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