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Openness to diversity, trust and conflict in multicultural organizations

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  • Lauring, Jakob
  • Selmer, Jan

Abstract

The purpose of this study was to explore the relation between openness to diversity in terms of linguist, visible, value and informational heterogeneity and group processes depicted by group trust and group conflict. We collected data using a web-based survey among 498 academics in multicultural departments. The departments were located in four different Danish universities. We found openness to value diversity and informational diversity to have a positive association with group trust and a negative association with group conflict. Openness to linguistic diversity had positive relationships with group trust. The findings of this study suggest that openness to diversity should be highly prioritized by human resource managers in demographically diverse organizations. Possible interventions include organizational culture change programs, diversity training at individual and team levels as well as rewarding group oriented behavior.

Suggested Citation

  • Lauring, Jakob & Selmer, Jan, 2012. "Openness to diversity, trust and conflict in multicultural organizations," Journal of Management & Organization, Cambridge University Press, vol. 18(6), pages 795-806, November.
    • Handle: RePEc:cup:jomorg:v:18:y:2012:i:06:p:795-806_00
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    Cited by:

    1. Rhea Amor P. Lara & Christon Cain . Maglente & Karen R. Bolambot & Ronel G. Dagohoy, 2021. "Interpersonal and Social Empathy toward Openness to Diversity of Humanities and Social Sciences Students," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 5(4), pages 95-102, April.
    2. Siqing Mu & Aoxuan (Douglas) Li & Lu Shen & Lili Han & Zhisheng (Edward) Wen, 2023. "Linguistic Repertoires Embodied and Digitalized: A Computer-Vision-Aided Analysis of the Language Portraits by Multilingual Youth," Sustainability, MDPI, vol. 15(3), pages 1-19, January.

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