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Promoting employee wellbeing and quality service outcomes: The role of HRM practices

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  • Clarke, Marilyn Alexandra
  • Hill, Sally Rao

Abstract

As a transformative service, aged care has the capacity to create uplifting changes and improvements to the quality of life for individuals and communities. Recent studies have, however, highlighted the pressures faced by aged care workers and the impact that these pressures have on employee wellbeing and quality of care. This paper explores the relationship between employee wellbeing and service quality. We present a model for the aged care sector which suggests that by identifying and implementing appropriate HRM strategies both employee wellbeing and service quality will be enhanced thus ensuring that this transformative service meets the needs of its many stakeholders. Essentially, we argue that employee wellbeing is directly linked to service delivery outcomes and overall business performance and that HR practices that address issues such as learning and development, employee voice and involvement and workplace health and safety play a significant role in enhancing and maintaining employee wellbeing.

Suggested Citation

  • Clarke, Marilyn Alexandra & Hill, Sally Rao, 2012. "Promoting employee wellbeing and quality service outcomes: The role of HRM practices," Journal of Management & Organization, Cambridge University Press, vol. 18(5), pages 702-713, September.
    • Handle: RePEc:cup:jomorg:v:18:y:2012:i:05:p:702-713_00
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    Cited by:

    1. Monika Bhoir & Vinita Sinha, 2024. "Employee well-being human resource practices: a systematic literature review and directions for future research," Future Business Journal, Springer, vol. 10(1), pages 1-18, December.
    2. Barbara Sypniewska & Małgorzata Baran & Monika Kłos, 2023. "Work engagement and employee satisfaction in the practice of sustainable human resource management – based on the study of Polish employees," International Entrepreneurship and Management Journal, Springer, vol. 19(3), pages 1069-1100, September.
    3. Yeh, Ying-Pin, 2014. "Exploring the impacts of employee advocacy on job satisfaction and organizational commitment: Case of Taiwanese airlines," Journal of Air Transport Management, Elsevier, vol. 36(C), pages 94-100.
    4. El Baz, Jamal & Ruel, Salomée & Jebli, Fedwa, 2023. "Harnessing supply chain resilience and social performance through safety and health practices in the COVID-19 era: An investigation of normative pressures and adoption timing's role," International Journal of Production Economics, Elsevier, vol. 264(C).
    5. Ermanno C. Tortia & Silvia Sacchetti & Francisco J. López-Arceiz, 2022. "A Human Growth Perspective on Sustainable HRM Practices, Worker Well-Being and Organizational Performance," Sustainability, MDPI, vol. 14(17), pages 1-22, September.

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