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The necessary alignment between technology innovation effectiveness and operational effectiveness

Author

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  • Santa, Ricardo
  • Ferrer, Mario
  • Bretherton, Phil
  • Hyland, Paul

Abstract

Organisations are increasingly investing in complex technological innovations such as enterprise information systems with the aim of improving the operations of the business, and in this way gaining competitive advantage. However, the implementation of technological innovations tends to have an excessive focus on either technology innovation effectiveness (also known as system effectiveness), or the resulting operational effectiveness; focusing on either one of them is detrimental to the long-term enterprise benefits through failure to achieve the real value of technological innovations. The lack of research on the dimensions and performance objectives that organisations must be focusing on is the main reason for this misalignment. This research uses a combination of qualitative and quantitative, three-stage methodological approach. Initial findings suggest that factors such as quality of information from technology innovation effectiveness, and quality and speed from operational effectiveness are important and significantly well correlated factors that promote the alignment between technology innovation effectiveness and operational effectiveness.

Suggested Citation

  • Santa, Ricardo & Ferrer, Mario & Bretherton, Phil & Hyland, Paul, 2009. "The necessary alignment between technology innovation effectiveness and operational effectiveness," Journal of Management & Organization, Cambridge University Press, vol. 15(2), pages 155-169, May.
    • Handle: RePEc:cup:jomorg:v:15:y:2009:i:02:p:155-169_00
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    Cited by:

    1. Juan Manuel Bucheli & Ricardo Santa & Thomas Tegethoff & Katherine Quintero, 2024. "The Mediating Role of Eco-Innovation between Adaptive Environmental Strategy, Absorptive Capacity, and Environmental Performance," Sustainability, MDPI, vol. 16(15), pages 1-16, July.
    2. Amit Kumar & Bala Krishnamoorthy, 2020. "Business Analytics Adoption in Firms: A Qualitative Study Elaborating TOE Framework in India," International Journal of Global Business and Competitiveness, Springer, vol. 15(2), pages 80-93, December.
    3. Federica Ceci & Francesca Masciarelli & Andrea Prencipe, 2016. "Changes in Organizational Architecture: Aspiration Levels, Performance Gaps and Organizational Change," International Journal of Innovation and Technology Management (IJITM), World Scientific Publishing Co. Pte. Ltd., vol. 13(01), pages 1-21, February.

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