IDEAS home Printed from https://ideas.repec.org/a/cta/jcppxx/2228.html
   My bibliography  Save this article

Dynamics of citizens’ satisfaction on e-service delivery in local government institutions (Union Parishad) in Bangladesh

Author

Listed:
  • Jannatul Ferdous
  • Md. Foyjul Islam
  • Rajib Chandra Das

Abstract

The necessity for modernizing the public sector is repeatedly driven by a need to make public service delivery more effective and responsive to citizens’ aspirations. In this regard, Information and Communication Technology (ICT) is considered an efficient instrument for delivering better service delivery to citizens. Innovative uses of ICTs in Bangladesh also deal with new modes of providing information and various public services to allow citizens’ accessibility through local government institutions. Better performances in public services may generate satisfied clients, which will in turn enhance satisfaction in government and more trust in local institutions. This paper maps perceptions of citizens as regards e-service delivery performance and citizens’ satisfaction with local government institutions.

Suggested Citation

  • Jannatul Ferdous & Md. Foyjul Islam & Rajib Chandra Das, 2022. "Dynamics of citizens’ satisfaction on e-service delivery in local government institutions (Union Parishad) in Bangladesh," Journal of Community Positive Practices, Catalactica NGO, issue 2, pages 107-119.
  • Handle: RePEc:cta:jcppxx:2228
    as

    Download full text from publisher

    File URL: https://jppc.ro/index.php/jppc/article/download/527/396
    File Function: First version, 2022
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Chon-Kyun Kim, 2007. "A Cross-national Analysis of Global E-government," Public Organization Review, Springer, vol. 7(4), pages 317-329, December.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Seri, Paolo & Bianchi, Annaflavia & Matteucci, Nicola, 2014. "Diffusion and usage of public e-services in Europe: An assessment of country level indicators and drivers," Telecommunications Policy, Elsevier, vol. 38(5), pages 496-513.
    2. Glyptis, Loukas & Christofi, Michael & Vrontis, Demetris & Giudice, Manlio Del & Dimitriou, Salomi & Michael, Panayiota, 2020. "E-Government implementation challenges in small countries: The project manager's perspective," Technological Forecasting and Social Change, Elsevier, vol. 152(C).
    3. Carmen C. Rodríguez-Martínez & Mitzi Cubilla-Montilla & Purificación Vicente-Galindo & Purificación Galindo-Villardón, 2023. "X-STATIS: A Multivariate Approach to Characterize the Evolution of E-Participation, from a Global Perspective," Mathematics, MDPI, vol. 11(6), pages 1-15, March.
    4. Amine Ferroukhi, 2022. "Local Finance Transparency in Algeria: An Attempt To Diagnose The Official Portals of Local Authorities," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 12(2), pages 74-91.
    5. Chon-Kyun Kim, 2014. "Anti-Corruption Initiatives and E-Government: A Cross-National Study," Public Organization Review, Springer, vol. 14(3), pages 385-396, September.
    6. Aladwani, Adel M., 2016. "Corruption as a source of e-Government projects failure in developing countries: A theoretical exposition," International Journal of Information Management, Elsevier, vol. 36(1), pages 105-112.
    7. Veronika Linhartová, 2019. "Curbing Corruption in the Public Sector by Utilizing Electronic Public Administration," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 67(4), pages 1039-1048.
    8. Vasja Roblek & Mirjana Pejic Bach & Maja Mesko & Tine Bertoncel, 2020. "Best Practices of the Social Innovations in the Framework of the E-Government Evolution," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 22(53), pages 275-275, February.
    9. Malodia, Suresh & Dhir, Amandeep & Mishra, Mahima & Bhatti, Zeeshan Ahmed, 2021. "Future of e-Government: An integrated conceptual framework," Technological Forecasting and Social Change, Elsevier, vol. 173(C).
    10. Marianne Kneuer & Sebastian Harnisch, 2016. "Diffusion of e-government and e-participation in Democracies and Autocracies," Global Policy, London School of Economics and Political Science, vol. 7(4), pages 548-556, November.
    11. Liliana Proskuryakova & Gulnara Abdrakhmanova & Hans Pitlik, 2013. "Public sector e-innovations. E-government and its impact on corruption," HSE Working papers WP BRP 04/STI/2013, National Research University Higher School of Economics.
    12. Anton Gerunov, 2019. "Socio-Economic Enablers of E-Government in Bulgaria," Economic Alternatives, University of National and World Economy, Sofia, Bulgaria, issue 3, pages 437-455, September.
    13. Aminata Sillah & Julius A. Nukpezah & Florence Kamau, 2020. "Web-Based Accountability among United Way of Texas Chapters," Public Organization Review, Springer, vol. 20(4), pages 771-787, December.
    14. Máchová Renáta & Volejníková Jolana & Lněnička Martin, 2018. "Impact of E-government Development on the Level of Corruption: Measuring the Effects of Related Indices in Time and Dimensions," Review of Economic Perspectives, Sciendo, vol. 18(2), pages 99-121, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:cta:jcppxx:2228. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ene Mihai (email available below). General contact details of provider: http://www.jppc.ro/?lang=en .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.