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Gestión de la calidad y del conocimiento: dos enfoques complementarios

Author

Listed:
  • Javier E De la Hoz Freyle
  • Elberto Carrillo Rincón
  • Luis Carlos Gómez Flórez

Abstract

La gestión de la calidad aplicada en las organizaciones genera mejores productos y servicios, reducción de costos, más clientes y empleados satisfechos, y mejor rendimiento financiero que a su vez conlleva ventajas competitivas. Sin embargo, en muchas ocasiones los esfuerzos realizados resultan en vano debido a que las organizaciones no cuentan con una cultura organizacional madura que las guíe para mantener las mejoras continuas, satisfacer las necesidades de los clientes, reducir la duplicidad de esfuerzos, o en el rediseno de procesos, el trabajo en equipo y las relaciones cercanas con los proveedores. La gestión del conocimiento entendida como las actividades relativas a la creación, almacenamiento, transferencia y aplicación del conocimiento en las organizaciones surge como una posible solución a las dificultades adquiridas por la aplicación de la gestión de calidad. En este artículo se muestran las dificultades y oportunidades generadas por la gestión de la calidad y cómo estas pueden ser sorteadas y aprovechadas por la implementación de estrategias de gestión del conocimiento. Quality Management and Knowledge: two Complementary Approaches Quality Management applied to organizations generates better products and services, cost reduction, more satisfied customers and employees, and improved financial performance, which in turn means competitive advantages. However, sometimes the efforts are not enough, because the organizations don’t have a mature organizational culture that guide them to hold the continuous improvement, satisfied customers, reduced duplicity efforts, redesign of processes, team work and closer supplier relationships. Knowledge management understood as the activities related to creation, storage, transference, and usage of organizational knowledge arises as a possible solution to the difficulties acquired by the application of quality management. This paper shows the difficulties and opportunities created by quality management and how these can be avoided and exploited through the implementation of knowledge management strategies.

Suggested Citation

  • Javier E De la Hoz Freyle & Elberto Carrillo Rincón & Luis Carlos Gómez Flórez, 2012. "Gestión de la calidad y del conocimiento: dos enfoques complementarios," Revista Ad-Minister, Universidad EAFIT, October.
    • Handle: RePEc:col:000475:011746
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    File URL: http://publicaciones.eafit.edu.co/index.php/administer/article/view/1728
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    References listed on IDEAS

    as
    1. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    2. Astrid Jaime & Mickaël Gardoni & Joël Mosca & Dominique Vinck, 2006. "From Quality Management To Knowledge Management In Research Organisations," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 10(02), pages 197-215.
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    More about this item

    Keywords

    Cultura organizacional; gestión de la calidad; gestión del conocimiento; organizaciones; ventajas competitivas; Organizational culture; quality management; knowledge management; organizations; competitive advantages.;
    All these keywords.

    JEL classification:

    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality

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