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Causas de la satisfacción laboral en una organización comercializadora mayorista

Author

Listed:
  • Pedro Manuel Zayas Aguero
  • Rafael Antonio Baez Santana
  • Josue Falla Feria

Abstract

Resumen Este estudio tiene como objetivo determinar las causas que influyen en la satisfacción laboral en una comercializadora mayorista, permitiendo establecer las estrategias y las acciones para lograr un proceso de mejora continua de la organización. En la metodología se emplearon técnicas como: escalas, encuestas, entrevistas y observación directa, todas interrelacionadas, procediéndose a la triangulación de los resultados. Se validaron por expertos los instrumentos disenados. El procesamiento estadístico se hizo usando el software estadístico SPSS. En los resultados de la investigación se detectaron los aspectos que inhibieron la satisfacción laboral en los empleados, así como el conjunto predominante de dimensiones e indicadores que identifican las principales insuficiencias existentes.

Suggested Citation

  • Pedro Manuel Zayas Aguero & Rafael Antonio Baez Santana & Josue Falla Feria, 2015. "Causas de la satisfacción laboral en una organización comercializadora mayorista," Revista Facultad de Ciencias Económicas, Universidad Militar Nueva Granada, vol. 23(2), pages 35-51, December.
    • Handle: RePEc:col:000180:014267
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    More about this item

    Keywords

    Satisfacción laboral; Motivación; Valoración; Percepción; Actitudes.;
    All these keywords.

    JEL classification:

    • J01 - Labor and Demographic Economics - - General - - - Labor Economics: General
    • J21 - Labor and Demographic Economics - - Demand and Supply of Labor - - - Labor Force and Employment, Size, and Structure
    • J81 - Labor and Demographic Economics - - Labor Standards - - - Working Conditions

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