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Mobility as a Service: A Critical Review of Definitions, Assessments of Schemes, and Key Challenges

Author

Listed:
  • Peraphan Jittrapirom

    (Nijmegen School of Managment, Radboud University, The Netherlands)

  • Valeria Caiati

    (Department of the Built Environment, Urban Planning Group, Technische Universiteit Eindhoven, The Netherlands)

  • Anna-Maria Feneri

    (Department of the Built Environment, Urban Planning Group, Technische Universiteit Eindhoven, The Netherlands)

  • Shima Ebrahimigharehbaghi

    (Nijmegen School of Managment, Radboud University, The Netherlands)

  • María J. Alonso González

    (Faculty of Civil Engineering and Geosciences, Technische Universiteit Delft, The Netherlands)

  • Jishnu Narayan

    (Faculty of Civil Engineering and Geosciences, Technische Universiteit Delft, The Netherlands)

Abstract

Mobility as a Service (MaaS) is a recent innovative transport concept, anticipated to induce significant changes in the current transport practices. However, there is ambiguity surrounding the concept; it is uncertain what are the core characteristics of MaaS and in which way they can be addressed. Further, there is a lack of an assessment framework to classify their unique characteristics in a systematic manner, even though several MaaS schemes have been implemented around the world. In this study, we define this set of attributes through a literature review, which is then used to describe selected MaaS schemes and existing applications. We also examine the potential implications of the identified core characteristics of the service on the following three areas of transport practices: travel demand modelling, a supply-side analysis, and designing business model. Finally, we propose the necessary enhancements needed to deliver such an innovative service like MaaS, by establishing the state of art in those fields.

Suggested Citation

  • Peraphan Jittrapirom & Valeria Caiati & Anna-Maria Feneri & Shima Ebrahimigharehbaghi & María J. Alonso González & Jishnu Narayan, 2017. "Mobility as a Service: A Critical Review of Definitions, Assessments of Schemes, and Key Challenges," Urban Planning, Cogitatio Press, vol. 2(2), pages 13-25.
    • Handle: RePEc:cog:urbpla:v2:y:2017:i:2:p:13-25
    DOI: 10.17645/up.v2i2.931
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    References listed on IDEAS

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    1. Lingjuan Chen & Yanjing Yang & Lin Wang & Cong Xie & Lin He & Minghui Ma, 2025. "Day-to-Day and Within-Day Traffic Assignment Model of Heterogeneous Travelers Within the MaaS Framework," Sustainability, MDPI, vol. 17(7), pages 1-30, March.
    2. Kuttler, Tobias, 2024. "Urban mobilities in Mumbai: Towards worker-centric platformisation beyond ‘urban solutionism’," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, issue OnlineFir, pages 1-21.

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