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Internal Quality Process Management Evaluation in Higher Education by Students

Author

Listed:
  • Lucie Vnoučková

    (University of Economics and Management)

  • Hana Urbancová

    (University of Economics and Management)

  • Helena Smolová

    (University of Economics and Management)

Abstract

With the increasing importance of higher education, there is also growing public concern about its productivity. Therefore, the aim of the study is to evaluate the key internal quality management processes by student evaluation and to reveal the key factors of an effective internal quality process management. The indicators used are based on student satisfaction with the education process. The results are based on a quantitative survey using questionnaire data collection within a sample of students, and qualitative research within target groups. Descriptive statistics and two dimensional statistical methods were used to evaluate the quantitative results. The results show student evaluation of five key areas of the internal quality process management evaluation: leadership and strategic planning, student and stakeholder focus, measurement of student learning outcomes, human resource planning and educational process management. A limitation of the study is its narrow focus on a case study of a single private university.

Suggested Citation

  • Lucie Vnoučková & Hana Urbancová & Helena Smolová, 2018. "Internal Quality Process Management Evaluation in Higher Education by Students," DANUBE: Law and Economics Review, European Association Comenius - EACO, issue 2, pages 63-80, June.
    • Handle: RePEc:cmn:journl:y:2018:i:2:p:63-80
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    References listed on IDEAS

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    2. Bhuian, Shahid N., 2016. "Sustainability of Western branch campuses in the Gulf Region: Students’ perspectives of service quality," International Journal of Educational Development, Elsevier, vol. 49(C), pages 314-323.
    3. Thomas C. Powell, 1995. "Total quality management as competitive advantage: A review and empirical study," Strategic Management Journal, Wiley Blackwell, vol. 16(1), pages 15-37.
    4. Helena Stimac & Sendi Katic, 2015. "Quality Assurance In Higher Education," Interdisciplinary Management Research, Josip Juraj Strossmayer University of Osijek, Faculty of Economics, Croatia, vol. 11, pages 581-591.
    5. repec:pri:edures:25ers.pdf is not listed on IDEAS
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