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Expatriate Hotel Managers' Perspective On Cross-Cultural Skills

Author

Listed:
  • Maria-Cristina IORGULESCU

    (Faculty of Commerce, Bucharest University of Economic Studies)

  • Anamaria Sidonia RĂVAR

    (Faculty of Commerce, Bucharest University of Economic Studies)

Abstract

The globalization and expansion of multinationals has led to various studies on expatriation management, but literature regarding this issue in the hotel industry is still scarce, especially in Romania. Expatriates are critical to the success of this particular industry, as more and more hotel chains operate beyond their domestic domains and intend to enter inclusively in the Romanian market. The study presented in this article uses a qualitative research method intended to discover the perspective of practitioners on the most important management skills hotel expatriate managers should possess, the most effective cross-cultural training activities provided by parent hotel companies and other challenges faced in international assignments. The data collection method was an in-depth interview with expat hotel managers in Bucharest. The study suggests opportunities for international hotel chains to better prepare their expatriates, in order to integrate them more effectively in a new cultural environment.

Suggested Citation

  • Maria-Cristina IORGULESCU & Anamaria Sidonia RĂVAR, 2014. "Expatriate Hotel Managers' Perspective On Cross-Cultural Skills," SEA - Practical Application of Science, Romanian Foundation for Business Intelligence, Editorial Department, issue 3, pages 254-265, April.
    • Handle: RePEc:cmj:seapas:y:2014:i:3:p:254-265
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    Cited by:

    1. Morin Geneviève & Talbot David, 2024. "Advancing Corporate Social Responsibility: Development of a Measurement Scale Unveiling Organizational Citizenship Behaviors in Culturally Diverse Environments," Journal of Intercultural Management, Sciendo, vol. 16(1), pages 99-135, March.

    More about this item

    Keywords

    Expat hotelmanager; Cross-cultural; Training;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M16 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - International Business Administration
    • M53 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Training

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