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Dimensions And Effects Of Emotions In Organizational Settings

Author

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  • Andreea Fortuna ȘCHIOPU

    (Academia de Studii Economice din București)

Abstract

The emotions and their management in the workplace have become popular topics in the literature as a result of their effects in organizations. With regards to the conceptualization of emotions and their impact within the organizational context, terms such as emotion, affect, and affective state are often used as synonyms by many authors, but there are situations when they have different significance. The meanings associated with these concepts are herein discussed. The affect is present in all the organizational parts, is the root of all its relationships. The emotions influence many organizational dimensions such as decision-making, creativity, teamwork, negotiation, leadership, turnover, and job performance. Another essential construct in this field is emotional labor or the management of emotions. This concept has a special significance in the tertiary sector because it is an important driver of customer satisfaction.

Suggested Citation

  • Andreea Fortuna ȘCHIOPU, 2014. "Dimensions And Effects Of Emotions In Organizational Settings," Management Intercultural, Romanian Foundation for Business Intelligence, Editorial Department, issue 32, pages 77-83, December.
    • Handle: RePEc:cmj:interc:y:2014:i:32:p:77-83
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    Cited by:

    1. Claudia-Elena TUCLEA & Diana-Maria VRÂNCEANU & Alina FILIP, 2015. "Dimensions of Deviant Workplace Behavior in Small and Medium-Sized Enterprises," REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 16(1), pages 23-38, March.

    More about this item

    Keywords

    Emotions in organizational settings; Regulatory mechanisms; Emotional labor;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General

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