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De la transformation numérique rêvée d’une industrie à sa transformation numérique réelle : le cas de l’entretien et de la réparation automobile

Author

Listed:
  • Emmanuelle Dutertre
  • Bernard Jullien

Abstract

The digital transformation of firms has progressed to the extent that fundamental questions are being raised about the nature of work and the ?social and political construction? of markets. In-depth research on the automotive repair sector illustrates both these issues. Companies in this sector are responding to changes caused by digital technology in a way that seeks to preserve the specific nature of their work. They are also challenging the ability of such tools to address demand in embedded markets in a suitable manner. JEL classification: J50, J51, J52, J53, L20, L21, L22, L23, L84, O30, O31, O32, O33.

Suggested Citation

  • Emmanuelle Dutertre & Bernard Jullien, 2019. "De la transformation numérique rêvée d’une industrie à sa transformation numérique réelle : le cas de l’entretien et de la réparation automobile," Revue d'économie industrielle, De Boeck Université, vol. 0(4), pages 103-129.
    • Handle: RePEc:cai:reidbu:rei_168_0103
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    More about this item

    Keywords

    automotive repair; digital transformation; embedded market;
    All these keywords.

    JEL classification:

    • J50 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - General
    • J51 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Trade Unions: Objectives, Structure, and Effects
    • J52 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Dispute Resolution: Strikes, Arbitration, and Mediation
    • J53 - Labor and Demographic Economics - - Labor-Management Relations, Trade Unions, and Collective Bargaining - - - Labor-Management Relations; Industrial Jurisprudence
    • L20 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - General
    • L21 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Business Objectives of the Firm
    • L22 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Organization and Market Structure
    • L23 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Organization of Production
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • O30 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - General
    • O31 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Innovation and Invention: Processes and Incentives
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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