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Use of Crisis Communication Strategies by Food Bank Network During a Global Pandemic

Author

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  • Haupt Brittany “Brie”

    (Doctoral Candidate, Department of Homeland Security & Emergency Preparedness, Virginia Commonwealth University, 923 West Franklin Street, Office 213, 23284, Richmond, VA, USA)

  • Azevedo Lauren

    (Department of Political Science and Public Administration, University of North Carolina at Charlotte, 9201 University City Blvd Fretwell 440, Charlotte, NC 28223, USA)

  • O’Grady Michael

    (Doctoral Candidate, Public Policy and Administration doctoral program, Virginia Commonwealth University, 923 West Franklin Street, Office 213, 23284, Richmond, VA, USA)

Abstract

During the novel coronavirus pandemic (COVID-19), nonprofits needed to quickly rethink their strategies concerning the sustainability of their organizations along with communication regarding the crisis. The pandemic presented unique opportunities for understanding how service-oriented nonprofits, who must share timely and accurate information across stakeholders and work closely with partner organizations, can deliver services during crisis periods. Utilizing a case study approach, the focus of this study is the impact of COVID-19 on the Federation of Virginia Food Banks (FVFB), which is a 501(c)(3) nonprofit state association of food banks affiliated with Feeding America, by examining the use of crisis communication strategies utilized or not-utilized during the crisis response and recovery activities. The findings present practical implications for nonprofit organizations and their crisis response and recovery networks and a better understanding of the needs for nonprofit organizations to engage in crisis communication planning for diverse crises and planning resources.

Suggested Citation

  • Haupt Brittany “Brie” & Azevedo Lauren & O’Grady Michael, 2025. "Use of Crisis Communication Strategies by Food Bank Network During a Global Pandemic," Journal of Homeland Security and Emergency Management, De Gruyter, vol. 22(1), pages 27-60.
    • Handle: RePEc:bpj:johsem:v:22:y:2025:i:1:p:27-60:n:1002
    DOI: 10.1515/jhsem-2023-0018
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    References listed on IDEAS

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    1. Sian Harrison & Fiona Alderdice & Maria A Quigley, 2020. "External validity of prevalence estimates from the national maternity surveys in England: The impact of response rate," PLOS ONE, Public Library of Science, vol. 15(11), pages 1-18, November.
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