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Technikvermittlung als Anforderung in der Dienstleistungsinteraktion: Empirische Befunde zum Technikeinsatz in der Altenpflege

Author

Listed:
  • Hielscher Volker

    (Institut für Sozialforschung und Sozialwirtschaft (iso) e.V., Trillerweg 68, 66117 Saarbrücken, Germany)

  • Nock Lukas

    (Institut für Sozialforschung und Sozialwirtschaft (iso) e.V., Trillerweg 68, 66117 Saarbrücken, Germany)

  • Kirchen-Peters Sabine

    (Institut für Sozialforschung und Sozialwirtschaft (iso) e.V., Trillerweg 68, 66117 Saarbrücken, Germany)

Abstract

This article deals with the use of technology in the field of social service work. The use of technology and its conditions are examined empirically on the basis of elderly care. The mediation of technology delivered by professionals has shown to be a decisive factor in terms of the integration of technology into the service process. In the course of “technology-mediation”, various means of interaction work are performed to create the personal conditions which allow to combine, both spatially and temporally, the processes of handling technology and personal interaction. In this respect, “technology-mediation” turns out to become a functional extension of interaction work.

Suggested Citation

  • Hielscher Volker & Nock Lukas & Kirchen-Peters Sabine, 2016. "Technikvermittlung als Anforderung in der Dienstleistungsinteraktion: Empirische Befunde zum Technikeinsatz in der Altenpflege," Arbeit, De Gruyter, vol. 25(1-2), pages 3-19, October.
    • Handle: RePEc:bpj:arbeit:v:25:y:2016:i:1-2:p:3-19:n:2
    DOI: 10.1515/arbeit-2016-0022
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    Cited by:

    1. Becka, Denise & Enste, Peter & Evans, Michaela & Kucharski, Alexander, 2021. "Herausforderungen für den Einsatz und die Nutzung digitaler Technologien für Alter(n) und Pflege," Forschung Aktuell 11/2021, Institut Arbeit und Technik (IAT), Westfälische Hochschule, University of Applied Sciences.
    2. Ludwig, Christine & Evans, Michaela, 2018. "Digitalisierung in der Altenpflege: Gestaltungsoptionen und Gestaltungswege für betriebliche Interessenvertretungen," Forschung Aktuell 12/2018, Institut Arbeit und Technik (IAT), Westfälische Hochschule, University of Applied Sciences.

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