Does performance disclosure affect user satisfaction, voice, and exit? Experimental evidence from service users
Author
Abstract
Suggested Citation
DOI: 10.30636/jbpa.32.113
Download full text from publisher
References listed on IDEAS
- Keith Dowding & Peter John, 2008. "The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services," Political Studies, Political Studies Association, vol. 56, pages 288-311, June.
- Keith Dowding & Peter John, 2008. "The Three Exit, Three Voice and Loyalty Framework: A Test with Survey Data on Local Services," Political Studies, Political Studies Association, vol. 56(2), pages 288-311, June.
- Aaron Deslatte, 2019. "A bayesian approach for behavioral public administration: Citizen assessments of local government sustainability performance," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 2(1).
- Étienne Charbonneau & Gregg G. Van Ryzin, 2015. "Benchmarks and Citizen Judgments of Local Government Performance: Findings from a survey experiment," Public Management Review, Taylor & Francis Journals, vol. 17(2), pages 288-304, February.
- Chingos, Matthew M. & Henderson, Michael & West, Martin R., 2012. "Citizen Perceptions of Government Service Quality: Evidence from Public Schools," Quarterly Journal of Political Science, now publishers, vol. 7(4), pages 411-445, October.
Most related items
These are the items that most often cite the same works as this one and are cited by the same works as this one.- Croke,Kevin & Garcia Mora,Maria Elena & Goldstein,Markus P. & Mensah,Edouard Romeo & O'Sullivan,Michael B., 2020. "Up before Dawn : Experimental Evidence from a Cross-Border Trader Training at the Democratic Republic of Congo?Rwanda Border," Policy Research Working Paper Series 9123, The World Bank.
- Sebhatu, Abiel & Wennberg, Karl & Lakomaa, Erik & Brandén, Maria, 2021. "More Schools, Less Trouble? Competition and Schools’ Work Environment, Sweden 1999–2011," Working Papers 21/1, Stockholm School of Economics, Center for Educational Leadership and Excellence.
- Christian Lessmann, 2012.
"Regional Inequality and Decentralization: An Empirical Analysis,"
Environment and Planning A, , vol. 44(6), pages 1363-1388, June.
- Christian Lessmann, 2011. "Regional Inequality and Decentralization - An Empirical Analysis," CESifo Working Paper Series 3568, CESifo.
- Christian Lessmann, 2012. "Regional inequality and decentralization – an empirical analysis," Working Papers 2012/20, Institut d'Economia de Barcelona (IEB).
- Sebhatu, Abiel & Wennberg, Karl & Lakomaa, Erik & Brandén, Maria, 2020. "Work Environment and Competition in Swedish Schools, 1999-2011," Ratio Working Papers 330, The Ratio Institute.
- Szabó, Zsolt, 2012. "A kivonulás-tiltakozás-hűség fogalomhármas közgazdaságtani relevanciája a 21. században [The relevance of "exit, voice and loyalty" theory in 21st-century economics]," Közgazdasági Szemle (Economic Review - monthly of the Hungarian Academy of Sciences), Közgazdasági Szemle Alapítvány (Economic Review Foundation), vol. 0(12), pages 1311-1335.
- Gerber, Anke & Nicklisch, Andreas & Voigt, Stefan, 2019. "The role of ignorance in the emergence of redistribution," Journal of Economic Behavior & Organization, Elsevier, vol. 163(C), pages 239-261.
- Deborah Wilson, 2008. "Exit, Voice and Quality in the English Education Sector," The Centre for Market and Public Organisation 08/194, The Centre for Market and Public Organisation, University of Bristol, UK.
- Carolyn‐Dung Thi Thanh Tran & Brian Dollery, 2021. "All in the Mind: Citizen Satisfaction and Financial Performance in the Victorian Local Government System," Australian Accounting Review, CPA Australia, vol. 31(1), pages 51-64, March.
- Amanda Rutherford & Thomas Rabovsky & Megan Darnley, 2021. "Compared to whom? Social and historical reference points and performance appraisals by managers, students, and the general public," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 4(1).
- James Gerard Caillier, 2020. "Bureaucratic Bashing and Praising: What Effect Does it Have on the Performance Citizens Assign Agencies?," Public Organization Review, Springer, vol. 20(4), pages 685-701, December.
- Aurel Pera, 2020. "Assessing Sustainability Behavior and Environmental Performance of Urban Systems: A Systematic Review," Sustainability, MDPI, vol. 12(17), pages 1-19, September.
- Richard C. Feiock & Soyoung Kim, 2021. "The Political Market and Sustainability Policy," Sustainability, MDPI, vol. 13(6), pages 1-9, March.
- Chien-shih Huang & Ruowen Shen, 2020. "Does city or state make a difference? The effects of policy framing on public attitude toward a solar energy program," Journal of Behavioral Public Administration, Center for Experimental and Behavioral Public Administration, vol. 3(2).
More about this item
Keywords
Performance information; User satisfaction; Voice; Exit; Experiment;All these keywords.
JEL classification:
- D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making
- D72 - Microeconomics - - Analysis of Collective Decision-Making - - - Political Processes: Rent-seeking, Lobbying, Elections, Legislatures, and Voting Behavior
- Z00 - Other Special Topics - - General - - - General
- D90 - Microeconomics - - Micro-Based Behavioral Economics - - - General
Statistics
Access and download statisticsCorrections
All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bpd:articl:v:3:y:2020:i:2:jbpa.32.113. See general information about how to correct material in RePEc.
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sebastian Jilke (email available below). General contact details of provider: http://journal-bpa.org .
Please note that corrections may take a couple of weeks to filter through the various RePEc services.