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A Smart‐City Scope of Operations Management

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  • Wei Qi
  • Zuo‐Jun Max Shen

Abstract

We are entering an era of great expectations towards our cities. The vision of “smart city” has been pursued worldwide to transform urban habitats into superior efficiency, quality, and sustainability. This phenomenon prompts us to ponder what role the scholars in operations management (OM) can assume. In this essay, we express our initial thoughts on expanding OM to the smart‐city scope. We review smart‐city initiatives of governments, industry, national laboratories and academia. We argue that the smart‐city movement will transition from the tech‐oriented stage to the decision‐oriented stage. Hence, a smart city can be perceived as a system scope within which planning and operational decisions are orchestrated at the urban scale, reflective of multi‐dimensional needs, and adaptive to massive data and innovation. The benefits of studying smart‐city OM are manifold and significant: contributing to deeper understanding of smart cities by providing advanced analytical frameworks, pushing OM knowledge boundaries (such as data‐driven decision making), and empowering the OM community to deliver much broader impacts than before. We discuss several research opportunities to embody these thoughts, in the interconnected contexts of smart buildings, smart grid, smart mobility and new retail. These opportunities arise from the increasing integration of systems and business models at the urban scale.

Suggested Citation

  • Wei Qi & Zuo‐Jun Max Shen, 2019. "A Smart‐City Scope of Operations Management," Production and Operations Management, Production and Operations Management Society, vol. 28(2), pages 393-406, February.
    • Handle: RePEc:bla:popmgt:v:28:y:2019:i:2:p:393-406
    DOI: 10.1111/poms.12928
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    Cited by:

    1. Qiao‐Chu He & Tiantian Nie & Yun Yang & Zuo‐Jun Shen, 2021. "Beyond Repositioning: Crowd‐Sourcing and Geo‐Fencing for Shared‐Mobility Systems," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3448-3466, October.
    2. Sameer Hasija & Zuo-Jun Max Shen & Chung-Piaw Teo, 2020. "Smart City Operations: Modeling Challenges and Opportunities," Manufacturing & Service Operations Management, INFORMS, vol. 22(1), pages 203-213, January.
    3. Tang, Christopher S. & Veelenturf, Lucas P., 2019. "The strategic role of logistics in the industry 4.0 era," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 129(C), pages 1-11.
    4. Guo, Qiaozhen & He, Qiao-Chu & Chen, Ying-Ju & Huang, Wei, 2021. "Poverty mitigation via solar panel adoption: Smart contracts and targeted subsidy design," Omega, Elsevier, vol. 102(C).
    5. Kumar, Rajeev Ranjan & Chakraborty, Abhishek & Mandal, Prasenjit, 2021. "Promoting electric vehicle adoption: Who should invest in charging infrastructure?," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 149(C).
    6. Dmitry Anokhin & Payman Dehghanian & Miguel A. Lejeune & Jinshun Su, 2021. "Mobility‐As‐A‐Service for Resilience Delivery in Power Distribution Systems," Production and Operations Management, Production and Operations Management Society, vol. 30(8), pages 2492-2521, August.
    7. Biswas, Debajyoti & Rezaee Vessal, Sara, 2024. "Smart home insurance: Collaboration and pricing," European Journal of Operational Research, Elsevier, vol. 314(1), pages 176-205.
    8. Yao, Zhaosheng & Wang, Zhiyuan & Ran, Lun, 2023. "Smart charging and discharging of electric vehicles based on multi-objective robust optimization in smart cities," Applied Energy, Elsevier, vol. 343(C).
    9. Xiao Han & Yun Yu & Bin Jia & Zi‐You Gao & Rui Jiang & H. Michael Zhang, 2021. "Coordination Behavior in Mode Choice: Laboratory Study of Equilibrium Transformation and Selection," Production and Operations Management, Production and Operations Management Society, vol. 30(10), pages 3635-3656, October.
    10. Oussama Abidi & Jean-Loup Richet & Claudio Vitari, 2022. "What are the types of interactions between digital transformation and resilience? [Quels sont les types d’interactions entre transformation numérique et résilience ?]," Post-Print hal-03876770, HAL.
    11. Gu, Wei & Li, Meng & Wang, Chen & Shang, Jennifer & Wei, Lirong, 2021. "Strategic sourcing selection for bike-sharing rebalancing: An evolutionary game approach," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 156(C).

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