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Service Systems with Experience-Based Anecdotal Reasoning Customers

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  • Tingliang Huang
  • Ying-Ju Chen

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Suggested Citation

  • Tingliang Huang & Ying-Ju Chen, 2015. "Service Systems with Experience-Based Anecdotal Reasoning Customers," Production and Operations Management, Production and Operations Management Society, vol. 24(5), pages 778-790, May.
    • Handle: RePEc:bla:popmgt:v:24:y:2015:i:5:p:778-790
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    File URL: http://hdl.handle.net/10.1111/poms.12298
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    Citations

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    Cited by:

    1. Tingliang Huang & Zhe Yin & Ying-Ju Chen, 2017. "Managing Posterior Price Matching: The Role of Customer Boundedly Rational Expectations," Manufacturing & Service Operations Management, INFORMS, vol. 19(3), pages 385-402, July.
    2. Liron Ravner & Yutaka Sakuma, 2021. "Strategic arrivals to a queue with service rate uncertainty," Queueing Systems: Theory and Applications, Springer, vol. 97(3), pages 303-341, April.
    3. Ming Hu & Yang Li & Jianfu Wang, 2018. "Efficient Ignorance: Information Heterogeneity in a Queue," Management Science, INFORMS, vol. 64(6), pages 2650-2671, June.
    4. Shiliang Cui & Senthil Veeraraghavan, 2016. "Blind Queues: The Impact of Consumer Beliefs on Revenues and Congestion," Management Science, INFORMS, vol. 62(12), pages 3656-3672, December.
    5. Jordan Tong & Daniel Feiler, 2017. "A Behavioral Model of Forecasting: Naive Statistics on Mental Samples," Management Science, INFORMS, vol. 63(11), pages 3609-3627, November.
    6. Caner Canyakmaz & Tamer Boyaci, 2018. "Opaque queues: Service systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04, ESMT European School of Management and Technology.
    7. Xin Li & Pengfei Guo & Zhaotong Lian, 2017. "Price and capacity decisions of service systems with boundedly rational customers," Naval Research Logistics (NRL), John Wiley & Sons, vol. 64(6), pages 437-452, September.
    8. Caner Canyakmaz & Tamer Boyaci, 2018. "Queueing systems with rationally inattentive customers," ESMT Research Working Papers ESMT-18-04_R1, ESMT European School of Management and Technology, revised 01 Oct 2020.
    9. Han Zhu & Yimin Yu & Saibal Ray, 2021. "Quality Disclosure Strategy under Customer Learning Opportunities," Production and Operations Management, Production and Operations Management Society, vol. 30(4), pages 1136-1153, April.
    10. Li, Xin & Li, Qingying & Guo, Pengfei & Lian, Zhaotong, 2017. "On the uniqueness and stability of equilibrium in quality-speed competition with boundedly-rational customers: The case with general reward function and multiple servers," International Journal of Production Economics, Elsevier, vol. 193(C), pages 726-736.
    11. Gregory DeCroix & Xiaoyang Long & Jordan Tong, 2021. "How Service Quality Variability Hurts Revenue When Customers Learn: Implications for Dynamic Personalized Pricing," Operations Research, INFORMS, vol. 69(3), pages 683-708, May.
    12. Qiao‐Chu He & Ying‐Ju Chen & Rhonda Righter, 2020. "Learning with Projection Effects in Service Operations Systems," Production and Operations Management, Production and Operations Management Society, vol. 29(1), pages 90-100, January.

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