IDEAS home Printed from https://ideas.repec.org/a/bla/jomstd/v33y1996i4p525-557.html
   My bibliography  Save this article

Managing Dysfunctional Emotions In Organizations

Author

Listed:
  • Alistair Ostell

Abstract

Although much has been written about the different skills of managing people in work organizations there is a paucity of research and theorizing regarding a particular activity managers are often required to perform: that of dealing with the emotional behaviour of others. This paper aims to integrate research from clinical, social and occupational psychology with personal experience as a psychotherapist and management consultant to develop a framework of principles, strategies and tactics concerning how dysfunctional emotional behaviour of others can be managed effectively at work. the meaning of the term emotional behaviour is discussed and the issue of how emotional behaviour can be recognized is addressed. Five principles for managing dysfunctional emotional behaviour are outlined and strategies for the management of three common emotions (anger, anxiety, depression) are proposed, as well as consideration given to some specific tactics which illustrate how these principles and strategies can be implemented. Finally, guidelines concerning the management of different kinds of emotional reactions and the impact of organizational culture and emotional climate upon emotional behaviour are discussed along with the training implications of this framework.

Suggested Citation

  • Alistair Ostell, 1996. "Managing Dysfunctional Emotions In Organizations," Journal of Management Studies, Wiley Blackwell, vol. 33(4), pages 525-557, July.
    • Handle: RePEc:bla:jomstd:v:33:y:1996:i:4:p:525-557
    DOI: 10.1111/j.1467-6486.1996.tb00167.x
    as

    Download full text from publisher

    File URL: https://doi.org/10.1111/j.1467-6486.1996.tb00167.x
    Download Restriction: no
    File URL: https://libkey.io/10.1111/j.1467-6486.1996.tb00167.x?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Ayşe Günsel & Atif Açikgöz, 2013. "The Effects of Team Flexibility and Emotional Intelligence on Software Development Performance," Group Decision and Negotiation, Springer, vol. 22(2), pages 359-377, March.
    2. Saeedi, Masoud H. & Sillince, John A. A., 2001. "Issues of feasibility, coherence, and robustness in a premise-to-claim model of argumentation: Results from four experiments," European Journal of Operational Research, Elsevier, vol. 133(1), pages 94-119, August.
    3. Syed Muhammad Javed Iqbal, 2014. "Stress, Depression and Organizational Workplace," Asian Journal of Social Sciences and Management Studies, Asian Online Journal Publishing Group, vol. 1(2), pages 35-39.
    4. Distefano, Rosaria, 2022. "Better to be in the same boat: Positional envy in the workplace," MPRA Paper 115396, University Library of Munich, Germany.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:bla:jomstd:v:33:y:1996:i:4:p:525-557. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.blackwellpublishing.com/journal.asp?ref=0022-2380 .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.