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The Management Of New Office Technology: Choice, Control And Social Structure In The Insurance Industry

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  • John Storey

Abstract

Amongst the growing literature on the technical and social aspects of microelectronics in work organizations, a considerable portion has direct or indirect pertinence to the question of managerial practice. That segment of the literature relating to new office technology is perhaps especially conscious of this angle — not least because this sphere of innovation has a clear bearing on the managerial role itself. Drawing both on theoretical issues extracted from this literature, and on empirical studies in three insurance companies, it is argued that while control is of crucial long‐term importance in shaping the general direction of organizational change using new technology, there are sound sociological reasons why the path which is beaten out in that direction remains a far from straight one. Moreover, while differences in organizational practice between these organizations are found to exist, these appear to be associated only indirectly with the diverse levels of technological sophistication.

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  • John Storey, 1987. "The Management Of New Office Technology: Choice, Control And Social Structure In The Insurance Industry," Journal of Management Studies, Wiley Blackwell, vol. 24(1), pages 43-62, January.
    • Handle: RePEc:bla:jomstd:v:24:y:1987:i:1:p:43-62
    DOI: 10.1111/j.1467-6486.1987.tb00446.x
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    Cited by:

    1. Ferdinand A. Gul & William Glen & Alan Ruguang Huang, 1993. "The Effects of Environmental Uncertainty, Computer Usage, and Management Accounting Systems on Small Business," Journal of Entrepreneurial Finance, Pepperdine University, Graziadio School of Business and Management, vol. 2(3), pages 251-271, Summer.
    2. Muhlemann, A. & Price, D. & Afferson, M. & Sharp, J., 1995. "A computer based approach for enhancing manufacturing decision making in smaller manufacturing enterprises: A longitudinal study," Omega, Elsevier, vol. 23(1), pages 97-107, February.
    3. April L. Wright & Gemma Irving & Asma Zafar & Trish Reay, 2023. "The Role of Space and Place in Organizational and Institutional Change: A Systematic Review of the Literature," Journal of Management Studies, Wiley Blackwell, vol. 60(4), pages 991-1026, June.

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