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Determining factors of academic library Web site usage

Author

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  • John H. Heinrichs
  • Kee‐Sook Lim
  • Jeen‐Su Lim
  • Melissa Allen Spangenberg

Abstract

This study develops three alternative models of academic library Web site usage based on the Technology Acceptance Model (TAM). The three alternative models depict relationships among various intrinsic and extrinsic determinant factors of an academic library's Web site usage. The four factors included in the models are perceived ease‐of‐use, perceived usefulness, service functionality, and task functionality. These four factors are hypothesized to affect directly or indirectly both factors of satisfaction and intention‐to‐use. LISREL analysis using survey data shows that the best‐fit model is the “Dual Mediation Impact” Model. Research and managerial implications for the academic library are discussed. Future research directions and limitations also are provided.

Suggested Citation

  • John H. Heinrichs & Kee‐Sook Lim & Jeen‐Su Lim & Melissa Allen Spangenberg, 2007. "Determining factors of academic library Web site usage," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 58(14), pages 2325-2334, December.
    • Handle: RePEc:bla:jamist:v:58:y:2007:i:14:p:2325-2334
    DOI: 10.1002/asi.20710
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    Cited by:

    1. Yong‐Mi Kim, 2010. "The adoption of university library Web site resources: A multigroup analysis," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(5), pages 978-993, May.
    2. Haslinda Mohamed & Saidatul Akmar Ismail & Nor Rashimahwati Tarmuchi & Abdullah Mustafa, 2015. "Virtual Reference Services At A University Library," International Journal of Humanities, Arts and Social Sciences, Dr. Mohammad Hamad Al-khresheh, vol. 1(1), pages 19-29.

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