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How users assess Web pages for information seeking

Author

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  • Anastasios Tombros
  • Ian Ruthven
  • Joemon M. Jose

Abstract

In this article, we investigate the criteria used by online searchers when assessing the relevance of Web pages for information‐seeking tasks. Twenty‐four participants were given three tasks each, and they indicated the features of Web pages that they used when deciding about the usefulness of the pages in relation to the tasks. These tasks were presented within the context of a simulated work‐task situation. We investigated the relative utility of features identified by participants (Web page content, structure, and quality) and how the importance of these features is affected by the type of information‐seeking task performed and the stage of the search. The results of this study provide a set of criteria used by searchers to decide about the utility of Web pages for different types of tasks. Such criteria can have implications for the design of systems that use or recommend Web pages.

Suggested Citation

  • Anastasios Tombros & Ian Ruthven & Joemon M. Jose, 2005. "How users assess Web pages for information seeking," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 56(4), pages 327-344, February.
    • Handle: RePEc:bla:jamist:v:56:y:2005:i:4:p:327-344
    DOI: 10.1002/asi.20106
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    Cited by:

    1. Jingfei Li & Peng Zhang & Dawei Song & Yue Wu, 2017. "Understanding an enriched multidimensional user relevance model by analyzing query logs," Journal of the Association for Information Science & Technology, Association for Information Science & Technology, vol. 68(12), pages 2743-2754, December.
    2. Yong‐Mi Kim, 2010. "The adoption of university library Web site resources: A multigroup analysis," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 61(5), pages 978-993, May.
    3. Zou, Yi & van Riel, Allard C.R. & Streukens, Sandra & Bloemer, José, 2023. "Wanted! Investigating how elements from the personal usage context affect Gen Z consumers' value-in-use experience and engagement with mobile service," Journal of Business Research, Elsevier, vol. 160(C).
    4. Yan Chen & Grace Jeon & Yong-Mi Kim, 2014. "A day without a search engine: an experimental study of online and offline searches," Experimental Economics, Springer;Economic Science Association, vol. 17(4), pages 512-536, December.

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