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The role of experience in the information search process of an early career information worker: Perceptions of uncertainty, complexity, construction, and sources

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  • Carol Collier Kuhlthau

Abstract

Information workers center on seeking, gathering, and interpreting information in order to provide value‐added information as a basis for making decisions and judgments critical to the function of an enterprise. This longitudinal case study investigates changes in perceptions of the information search process of an early career information worker as he becomes more experienced and proficient at his work. Building on Kuhlthau's earlier research, comparisons of the user's perceptions of uncertainty, complexity, construction, and sources in information tasks were made over a 5‐year period. This is a case study, but it provides insight into issues raised in prior quantitative studies of securities analysts.

Suggested Citation

  • Carol Collier Kuhlthau, 1999. "The role of experience in the information search process of an early career information worker: Perceptions of uncertainty, complexity, construction, and sources," Journal of the American Society for Information Science, Association for Information Science & Technology, vol. 50(5), pages 399-412.
    • Handle: RePEc:bla:jamest:v:50:y:1999:i:5:p:399-412
    DOI: 10.1002/(SICI)1097-4571(1999)50:53.0.CO;2-L
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    Cited by:

    1. Yuecheng Yu & Alexander Pelaez & Karl R. Lang, 2016. "Designing and evaluating business process models: an experimental approach," Information Systems and e-Business Management, Springer, vol. 14(4), pages 767-789, November.
    2. Saeedeh Ahmadi & Saeed Khanagha & Luca Berchicci & Justin J. P. Jansen, 2017. "Are Managers Motivated to Explore in the Face of a New Technological Change? The Role of Regulatory Focus, Fit, and Complexity of Decision‐Making," Journal of Management Studies, Wiley Blackwell, vol. 54(2), pages 209-237, March.
    3. Georgiou, Andrew & Makri, Stephann, 2015. "How local government policy workers use information: An interview study and design recommendations," International Journal of Information Management, Elsevier, vol. 35(4), pages 472-489.

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