A cognitive model of document use during a research project. Study I. Document selection

This article proposes a model of document selection by real users of a bibliographic retrieval system. It reports on Part 1 of a longitudinal study of decision making on document use by academics during an actual research project. (Part 2 followed up the same users on how the selected documents were actually used in subsequent stages.) The participants are 25 self‐selected faculty and graduate students in Agricultural Economics. After a reference interview, the researcher conducted a search of DIALOG databases and prepared a printout. The users selected documents from this printout; they were asked to read and think aloud while selecting documents. Their verbal reports were recorded and analyzed from a utility‐theoretic perspective. The following model of the decision‐making in the selection process emerged: document information elements (DIEs) in document records provide the information for judging documents on 11 criteria (including topicality, orientation, quality, novelty, and authority); the criteria judgments are combined in an assessment of document value along five dimensions (epistemic, functional, conditional, social, and emotional values), leading to the use decision. This model accounts for the use of personal knowledge and decision strategies applied in the selection process. The model has implications for the design of an intelligent document selection assistant. © 1998 John Wiley & Sons, Inc.