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Urban Service Partnerships, 'Street-Level Bureaucrats' and Environmental Sanitation in Kumasi and Accra, Ghana: Coping with Organisational Change in the Public Bureaucracy

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  • Richard Crook
  • Joseph Ayee

Abstract

This is an empirical case study of 'street-level' officials in a classic 'regulatory' public agency: the Environmental Health Department in Kumasi and Accra, Ghana, where privatisation and contracting-out of sanitary services have imposed new ways of working on Environmental Health Officers. Both internal and external organisational relationships are analysed to explain the extent to which these officers have adapted to more 'client-oriented' ways of working. Their positive organizational culture is credited with much of the positive results achieved, but was not sufficient to cope with the negative impact of politically protected privatisations on the officials' ability to enforce standards. Nor could it entirely overcome the deficiencies in training and incentive structures which should have accompanied the changes in service delivery. Copyright 2006 Overseas Development Institute.

Suggested Citation

  • Richard Crook & Joseph Ayee, 2006. "Urban Service Partnerships, 'Street-Level Bureaucrats' and Environmental Sanitation in Kumasi and Accra, Ghana: Coping with Organisational Change in the Public Bureaucracy," Development Policy Review, Overseas Development Institute, vol. 24(1), pages 51-73, January.
    • Handle: RePEc:bla:devpol:v:24:y:2006:i:1:p:51-73
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    Cited by:

    1. Govind Gopakumar, 2009. "Developing Durable Infrastructures: Politics, Social Skill, and Sanitation Partnerships in Urban India1," Review of Policy Research, Policy Studies Organization, vol. 26(5), pages 571-587, September.
    2. Nunes, João & Lotta, Gabriela, 2019. "Discretion, power and the reproduction of inequality in health policy implementation: Practices, discursive styles and classifications of Brazil's community health workers," Social Science & Medicine, Elsevier, vol. 242(C).
    3. Kellen Kiambati, 2020. "Influence of credit risk on shareholder market value of commercial banks listed in Nairobi Securities Exchange," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 9(2), pages 107-117, March.
    4. Renata Putkowska-Smoter & Krzysztof Niedziałkowski, 2021. "Street level bureaucracy in response to environmental pressure. Insights from forestry and urban green space governance in Poland," Environment and Planning C, , vol. 39(5), pages 900-918, August.
    5. Revilla, Ma. Laarni D. & Qu, Fangqi & Seetharam, K E & Rao, Bhanoji, 2021. "“Sanitation” in the Top Development Journals: A Review," ADBI Working Papers 1253, Asian Development Bank Institute.
    6. Daniel Dramani Kipo-Sunyehzi, 2020. "Public-Private Organizations Behaviour: the Paradoxes in the Implementation of Ghana’s Health Insurance Scheme," Public Organization Review, Springer, vol. 20(3), pages 585-596, September.
    7. Gore, Christopher D., 2018. "How African cities lead: Urban policy innovation and agriculture in Kampala and Nairobi," World Development, Elsevier, vol. 108(C), pages 169-180.

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