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A conceptual framework of virtual team effectiveness from the socio-technical perspective

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  • Huynh Thi Minh Chau

    (Ho Chi Minh City University of Technology, Vietnam National University HCMC, Vietnam)

  • Nguyen Manh Tuan

    (Ho Chi Minh City University of Technology, Vietnam National University HCMC, Vietnam)

Abstract

In the era of globalization and technologization, virtual teamwork has become a routine part of professional activity in the software industry and other industries. Understanding virtual team effectiveness helps the management to improve the overall effectiveness of organizations. In this paper, we conduct a literature review of team research to set up a conceptual framework of virtual team effectiveness based on the socio-technical perspective and Inputs-Mediators- Outputs-Inputs model. Our framework includes some salient inputs, mediators and outputs of virtual team life-cycle; specifically, technology readiness and intention to explore are two technical antecedents; team learning and transactive memory system are two social antecedents; and team performance is a socio-technical output representing virtual team effectiveness. After that, a 27-item measuring instrument of aforesaid concepts is proposed after a qualitative survey of 19 virtual team leaders and a quantitative survey of 151 virtual team members from 19 companies locating in Vietnam. The results are references for those interested in improving virtual team effectiveness.

Suggested Citation

  • Huynh Thi Minh Chau & Nguyen Manh Tuan, 2018. "A conceptual framework of virtual team effectiveness from the socio-technical perspective," HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE - ECONOMICS AND BUSINESS ADMINISTRATION, HO CHI MINH CITY OPEN UNIVERSITY JOURNAL OF SCIENCE, HO CHI MINH CITY OPEN UNIVERSITY, vol. 8(2), pages 65-94.
    • Handle: RePEc:bjw:econen:v:8:y:2018:i:2:p:65-94
    DOI: 10.46223/HCMCOUJS.econ.en.8.2.164.2018
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    References listed on IDEAS

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    1. Ale Ebrahim, Nader & Ahmed, Shamsuddin & Taha, Zahari, 2008. "Virtual teams: A literature review," MPRA Paper 27001, University Library of Munich, Germany, revised Jan 2009.
    2. Nader Ale Ebrahim & Shamsuddin Ahmed & Zahari Taha, 2009. "Virtual R & D teams in small and medium enterprises: A literature review," Post-Print hal-00593358, HAL.
    3. David P. Brandon & Andrea B. Hollingshead, 2004. "Transactive Memory Systems in Organizations: Matching Tasks, Expertise, and People," Organization Science, INFORMS, vol. 15(6), pages 633-644, December.
    4. Sirkka L. Jarvenpaa & Ann Majchrzak, 2008. "Knowledge Collaboration Among Professionals Protecting National Security: Role of Transactive Memories in Ego-Centered Knowledge Networks," Organization Science, INFORMS, vol. 19(2), pages 260-276, April.
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